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On Saturday 6th September 1997,
at 12 noon precisely,

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Britain fell silent.

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Together the country was
remembering the life of
Diana, Princess of Wales,

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following one of the most
astonishing weeks in modern
British history.

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The death of Diana was one of the
greatest stories of the second half

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of the 20th century. It was a story
that galvanised the world.

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In just a few days,

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the nation was brought to the edge
of a collective nervous breakdown.

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As grief turned into anger, the
royal family became the target.

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They're the most cold people on
this earth.

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It's the first time I'd felt,

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ooh, I wonder if this is what
a civil war feels like.

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I wonder if this is how it is
before it kicks off.

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Now, 20 years on, key players
speak about that week
for the very first time.

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Diana's closest confidants, who were
with her after her death.

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I noticed that the hair of the
Princess was moving

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and just for that...

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massive minuscule of a second,
was she alive?

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And members of Tony Blair's
inner circle.

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I can remember Prince Philip's
voice.

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You know, he was saying, "You're
talking about these boys, you know,

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"who've lost their mother." I mean,
it was an extraordinary moment.

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We reveal the story behind the
biggest Royal crisis in
half a century.

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I actually think that they've been
totally unfair,

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to someone who, after all, has given
her life to our country.

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Don't cry. I'm not going to cry.

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And how, faced with disaster,
the Queen fought back.

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The Queen knew if she lost the
affection of the public,

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then their days really
were numbered.

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Diana always had a mobile phone in
her handbag, so I rang her phone

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and it rang and rang and rang,
and I thought this very strange,

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because she always answers
her phone.

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I had a call from the CNN
headquarters in Atlanta.

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A deep voice at the other end said,

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"Can you tell me about the crash
in Paris?"

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And I said, "What crash?"

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Just after midnight, on
Sunday 31st August 1997,

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Princess Diana and her boyfriend,
Dodi Al-Fayed, were involved in a

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catastrophic car accident in Paris.

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Early reports confirmed that
Dodi and the driver
had been killed instantly.

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Diana was rushed to hospital,
where she was taken into
emergency surgery.

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News of the accident began to reach
Diana's staff

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at her home in Kensington Palace.

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I was in bed. The phone went
and I was going to have

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a good night's sleep,
because I was picking

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Her Royal Highness up that morning.

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It was one of my colleagues.

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He said, "Just sit on the edge of
the bed. Be prepared."

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On holiday at her Scottish estate
in Balmoral,

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Queen Elizabeth was woken by her
private secretary.

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She came out of the bedroom,
I remember somebody telling me,

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and she was sort of clutching
a hot water bottle.

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You know, it's cold there, even in
the summer, and the Queen's first

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reaction was someone had greased
the brakes.

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At the Pitie-Salpetriere Hospital
in Paris,

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Diana was given cardiac massage for
two hours,

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as doctors tried desperately to save
her life.

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But her injuries were too severe.

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At 3am British Standard Time,
Diana, Princess of Wales,

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was pronounced dead.

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She was 36 years old.

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Tonight's accident is a
terrible tragedy.

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The death of the Princess of Wales
fills us all with deep shock

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and with deep grief.

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Prince Charles was with his sons
William and Harry at Balmoral.

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The British Ambassador in Paris
informed him

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before anyone else of Diana's death.

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When Prince Charles learned of her
death, he was absolutely

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distraught. I mean, he fell apart,
completely fell apart.

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He knew instantly that this was
going to be a terrible thing,

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that this was going to be...
He will be blamed,

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that they would be blamed for the
death of Diana.

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At the same time,

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Diana's sisters broke the news to
their mother Frances Shand Kydd.

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Diana had been due to return home to
London that day.

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Everybody was just horror-struck
really, just...

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the minute before I'd got a car
to go and meet her.

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That night she'd rung,
and she'd gone now.

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I experienced a...

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a whole...

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..extraordinary cocktail
of emotions,

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and 20 years later,
I still feel them.

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It wasn't just those close to Diana
who were left stunned.

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News spread rapidly across Britain.

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REPORTER: And a newsflash,

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and I'm sorry to have to
be the one to tell you this,

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but Diana, the Princess of Wales,
has died.

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There's very little I can say at
that moment.

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I ran downstairs and I put on the
telly and I started watching it, and

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my husband came in and my kids came
in, and I was, you know,

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you were mesmerised by it. It was
a totally shocking event.

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On what would normally have been
a quiet Sunday morning,

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the national grid registered
a record power surge

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as tens of thousands of kettles and
televisions were switched on

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at the same time.

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Typical British reaction is you make
a cup of tea to console yourself and

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then sit in front of the television.

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Just the most awful news

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and the shock for all of us,

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every single person in this country,
will be immense.

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Diana's death was our JFK.

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It was our moment of real shock at
a cataclysmic, unexpected tragedy.

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In an attempt to calm
people's emotions,

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broadcasters played the
national anthem every hour.

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It's still dark here at
Buckingham Palace,

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a single light is burning in one of
the upstairs windows.

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When the royal family will return
here we don't know.

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When we will get a statement
from them we're not able to say.

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At the moment, Buckingham Palace
remains dark and silent.

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But the Palace couldn't stay quiet
for long.

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The impact of Diana's death would be
bigger than anyone
could have predicted.

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Faced with a tidal wave of
national grief,

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the Queen was about to encounter the
biggest challenge of her lifetime.

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Everything kicked off and it became

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a very, very strange week
to be alive.

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At their estate in the Scottish
countryside,

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the royal family was reeling from
the shock of Princess Diana's death.

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They released a brief statement
saying,

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"The Queen and the Prince of Wales
are deeply shocked and distressed by
this terrible news."

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Right from the get go, the Queen's
view was the boys are the priority

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and the decision the Queen and
Charles took was that

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they wouldn't wake William and Harry
to tell them that night.

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They would wait until they woke up
in the morning and tell them then.

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But that was about all
they agreed upon.

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Soon it became clear that Charles
and the Queen had entirely different

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views about how to deal with
Diana's death.

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Charles took the decision that he
was going to go to Paris to bring
back Diana's body.

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In many ways, that was a very
surprising and brave move,
because he was a divorced

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husband, he was an ex-husband, he
had no legitimate right to be there,

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if you like, beyond being the father
of her sons.

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Charles wanted to take the
Royal flight to Paris,

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but the Queen wouldn't agree to it.

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There was a lot of tension between
Charles and the Queen,

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because the Queen's attitude was
this was his ex-wife who just died,

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that she was the kind of warring
ex-wife actually of their son.

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Diana was no longer
a Royal Highness.

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Following her divorce the previous
year, the Queen had stripped her
of her HRH title.

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But Charles knew that his ex-wife
was adored by the public.

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From the very beginning,

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he understood that if the royal
family reacted in the wrong way,

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people would blame them
for her death.

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Charles is said to have said,
"Well, what would you have?

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"That she came back in the back of a
Harrods van?"

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Finally Charles won the argument.

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There really was a moment when it
looked like he was gonna have to fly
commercial to Paris and, you know,

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get a taxi at the airport, which
would have been incredible.

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The irony is Charles fought
for Diana

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more than he'd ever fought for her
in her lifetime.

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He really did.

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The time had come to wake
William and Harry,

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and tell them the tragic news.

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Harry begged to come to Paris
with his father,

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but Charles decided not to put his
son through the ordeal.

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Diana's brother, Charles Spencer,
was at his home in South Africa.

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He was the first family member to
make a televised statement.

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This is not a time for
recriminations but for sadness.

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However I would say that I always
believed the press would kill her
in the end.

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It would appear that every
proprietor and editor
of every publication

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that has paid for intrusive and
exploitative photographs of her,

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encouraging greedy and ruthless
individuals to risk everything
in pursuit

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of Diana's image, has blood on
his hands today.

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OK, here he is. Here he is.

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Here he is.

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Tony Blair was at his home
constituency in County Durham.

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He had only been Prime Minister
for four months

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and this was his first major crisis.

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I went on the phone to Tony,
he was up in Sedgefield

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and he absolutely clocked it
straight away.

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There was a phrase he used to use
sometimes,

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"My God this is enormous doings."
You know,

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this is really big stuff here and
we've got to just, you know,

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be absolutely wise and sensible
and focused.

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I feel like...

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everyone else in this country today,
utterly devastated.

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The people everywhere, not just here
in Britain, everywhere,

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they kept faith with Princess Diana.
They liked her, they loved her...

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..they regarded her as
one of the people.

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She was the people's princess.

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And that's how she will...

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stay, how she will remain...

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..in our hearts and in our memories
forever.

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In describing her as the people's
princess, he was actually spot on.

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People watching that...

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hastily delivered eulogy
would be going,

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"Yes, she was, that's what she was."

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Diana had a unique ability to relate
to ordinary people,

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to cut across dividing lines of race
and class.

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She did have a radar for whoever was
in the room who seemed to be

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left out, or lonely, or in need,

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and she would zero straight over
to that person.

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Particularly amongst women,

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here was someone that they
empathised with enormously,

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that had her problems with bulimia,
that had her unresolved love life,

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that had her difficult childhood,

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and that somehow she was coming on
through it and really being strong.

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Diana's modern, human approach
made her extraordinarily popular.

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But it was in stark contrast to the
formal way that the Queen and Prince

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Charles did business, and they found
it difficult to compete.

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Whatever she did was popular,

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that it was almost a sense of
jealousy, you know,

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"Why am I not like that?"

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I witnessed this thousands and
thousands of times.

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Following her messy divorce,

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Diana was seen as a great danger
to the royal family.

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Charles and the Queen
cut her adrift.

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Now they had little idea

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how to deal with the consequences
of her death.

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Faced with tragedy, the family
decided to do as they had
always done.

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It was a Sunday morning, so they
would go to church.

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The Queen Mother and Duke of York
in the leading car,

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followed by Prince Charles,

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Princes William and Harry sitting
either side of him.

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The Queen dressed in black, with
the Duke of Edinburgh, followed.

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The first thing we saw of the boys
was when they were going to the
church

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for Sunday service. People
were saying, "How could they?"

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"These boys have just lost their
mother and they're going to church?"

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At the royal family's request,

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there was no mention of Diana
at the day's service.

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A lot of people found it
extraordinary that at that time,

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no mention was made of her passing.

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That, I think, did ring a bell all
over the country.

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Many people believed that the royal
family was treating Diana just as

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they had done when she was alive -
with cold detachment.

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But the Queen was convinced that any
reference to Diana would be

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heartbreaking for William and Harry.

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So great was her desire to protect
her grandchildren,

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that she ordered all TVs and radios
in Balmoral to be moved or hidden.

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Prince Harry actually asked
his father,

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"Is it true that Mummy's dead?"

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Because none of them...
The children couldn't understand
why everything was

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as normal except that a couple of
hours before, they'd been told that
their mother had died.

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500 miles away, in London,

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00:16:13,500 --> 00:16:16,820
there were signs that something
extraordinary was beginning
to happen.

234
00:16:19,060 --> 00:16:22,420
I think the first bunch of flowers
were laid against the railings of

235
00:16:22,420 --> 00:16:25,660
Buckingham Palace around about
five o'clock in the morning.

236
00:16:25,660 --> 00:16:28,140
And people were surprised,
I was surprised.

237
00:16:28,140 --> 00:16:31,460
SOBBING

238
00:16:37,260 --> 00:16:41,420
Within hours, the trickle of
mourners had become a steady stream.

239
00:16:54,300 --> 00:16:57,620
In Paris, two of Diana's members of
staff arrived

240
00:16:57,620 --> 00:17:00,180
at the Pitie-Salpetriere Hospital,

241
00:17:00,180 --> 00:17:03,580
where the Princess had died
just ten hours earlier.

242
00:17:05,380 --> 00:17:09,420
In life, they had been among
her closest confidants.

243
00:17:09,420 --> 00:17:13,340
In death, it now fell to them to
look after her.

244
00:17:13,340 --> 00:17:14,900
I was a mess.

245
00:17:14,900 --> 00:17:17,060
Colin guided me through

246
00:17:17,060 --> 00:17:18,900
the airport and onto the plane.

247
00:17:18,900 --> 00:17:21,940
I don't even remember the
airplane journey.

248
00:17:21,940 --> 00:17:24,780
Paul was very, very upset.
I was upset inside.

249
00:17:26,100 --> 00:17:28,300
There was lots of things to do.

250
00:17:28,300 --> 00:17:30,900
There was no way I was going to
break down or anything there.

251
00:17:30,900 --> 00:17:33,780
I was going to try and arrange
things, see what was going on.

252
00:17:35,380 --> 00:17:38,700
French police had cleared out the
emergency wards

253
00:17:38,700 --> 00:17:42,780
and were insisting that Diana's body
be kept under their protection,

254
00:17:42,780 --> 00:17:45,540
in a private room on the first floor
of the hospital.

255
00:17:46,580 --> 00:17:49,700
I honestly thought entering that
room, looking at her,

256
00:17:49,700 --> 00:17:56,180
she's not really dead, this is just
joke, it's just a very silly joke,

257
00:17:56,180 --> 00:17:58,700
so now you can wake up.

258
00:17:58,700 --> 00:18:05,300
I then was getting worried about the
room, which was very, very hot.

259
00:18:06,740 --> 00:18:12,660
And we looked up above the
Princess's bed and people
were actually...

260
00:18:12,660 --> 00:18:16,940
on roofs trying to take photographs,
not knowing where the room was.

261
00:18:16,940 --> 00:18:20,500
So quickly we called in some
blankets

262
00:18:20,500 --> 00:18:24,940
and I was standing on a chair and we
did put blankets up at the windows,

263
00:18:24,940 --> 00:18:28,420
which of course made the room
twice as hot.

264
00:18:30,420 --> 00:18:34,820
Diana's body had to be looked after
in the heat of the Paris summer,

265
00:18:34,820 --> 00:18:38,100
so Colin Tebbutt placed fans around
the room to keep her cool.

266
00:18:39,420 --> 00:18:43,700
I noticed that the hair of the
Princess was moving...

267
00:18:43,700 --> 00:18:45,900
which was the fans that I'd put in
the room.

268
00:18:45,900 --> 00:18:49,620
And...having been on top of
everything,

269
00:18:49,620 --> 00:18:52,820
until that time, I had to turn away

270
00:18:52,820 --> 00:18:56,500
and have just 30 seconds to myself

271
00:18:56,500 --> 00:19:01,460
on a personal emotional moment,
because, I don't know,

272
00:19:01,460 --> 00:19:06,940
I thought, good God. You know,
you look at someone, if their hair
moves... And just for that...

273
00:19:06,940 --> 00:19:11,140
massive minuscule of a second,
was she alive?

274
00:19:11,140 --> 00:19:12,620
Which was a silly thing to think.

275
00:19:17,180 --> 00:19:19,820
Having flown to Paris on
the royal flight,

276
00:19:19,820 --> 00:19:22,580
Prince Charles rushed to the
hospital,

277
00:19:22,580 --> 00:19:25,900
accompanied by Diana's two sisters
Jane and Sarah.

278
00:19:29,180 --> 00:19:32,620
He was met by the President of
France, Jacques Chirac.

279
00:19:36,180 --> 00:19:38,940
The Prince of Wales arrived
completely out of it.

280
00:19:40,580 --> 00:19:42,500
He was devastated.

281
00:19:42,500 --> 00:19:48,460
This was a woman whom he loved in
his way, many years ago.

282
00:19:48,460 --> 00:19:50,180
We were standing outside the door,

283
00:19:50,180 --> 00:19:52,540
the Prince came up to me and
thanked me for coming.

284
00:19:52,540 --> 00:19:56,780
The Prince asked if there were any
members of the clergy there and Paul

285
00:19:56,780 --> 00:20:01,020
went and got the two vicars,
and then the Prince...

286
00:20:01,020 --> 00:20:05,220
the two sisters and the vicars went
into the room,

287
00:20:05,220 --> 00:20:06,460
and the door was shut.

288
00:20:09,660 --> 00:20:14,100
Prince Charles later said that
it was the worst experience
of his life.

289
00:20:16,980 --> 00:20:19,460
Prayers were held over Diana's body,

290
00:20:19,460 --> 00:20:21,860
before the Princess was taken from
the hospital.

291
00:20:24,660 --> 00:20:26,620
In a break with royal protocol,

292
00:20:26,620 --> 00:20:29,940
Charles agreed that her coffin
should be draped with the
Royal Standard.

293
00:20:33,020 --> 00:20:38,580
I was quite delighted to see that
the Royal Standard was placed
over the coffin.

294
00:20:38,580 --> 00:20:42,860
I thought that was very fitting and
a very nice thing to happen.

295
00:20:44,460 --> 00:20:46,820
This was a sign that, in death,

296
00:20:46,820 --> 00:20:50,500
Charles wanted to treat his ex-wife
as a princess.

297
00:21:02,460 --> 00:21:05,380
16 hours after Diana's death,

298
00:21:05,380 --> 00:21:09,020
the royal flight touched down at
RAF Northolt, West London.

299
00:21:12,700 --> 00:21:14,820
The Princess of Wales was home.

300
00:21:25,740 --> 00:21:27,820
In front of the world's media,

301
00:21:27,820 --> 00:21:30,420
Diana's body was taken from
the plane.

302
00:21:32,180 --> 00:21:35,420
NEWSCASTER: The saddest duty
that has ever been performed
at RAF Northolt.

303
00:21:39,900 --> 00:21:41,460
I had told the photographers

304
00:21:41,460 --> 00:21:43,780
that there were to be no
motorised cameras,

305
00:21:43,780 --> 00:21:48,380
just single shot, and you really
could have heard a pin drop.

306
00:21:54,420 --> 00:21:56,820
Not a word was said amongst us.

307
00:21:56,820 --> 00:22:00,340
It's hard to put into words how
a bunch of really hard-nosed

308
00:22:00,340 --> 00:22:02,980
photojournalists, who have been
with this lady

309
00:22:02,980 --> 00:22:06,140
and covered some pretty
hairy events around the world,

310
00:22:06,140 --> 00:22:11,820
and there we were in total shock,
if you like, thinking, there she is.

311
00:22:13,420 --> 00:22:15,740
It's something you don't forget,
you can't forget it.

312
00:22:28,220 --> 00:22:30,780
Diana's coffin had to be taken to
central London.

313
00:22:32,260 --> 00:22:34,100
On the 15-mile journey,

314
00:22:34,100 --> 00:22:37,140
her escort was confronted by
something astonishing.

315
00:22:38,220 --> 00:22:43,820
The hearse left RAF Northolt and I
got in my car and followed it down.

316
00:22:43,820 --> 00:22:49,460
And I was absolutely flabbergasted
at how cars had stopped on the

317
00:22:49,460 --> 00:22:51,660
westbound carriageway of the M40,

318
00:22:51,660 --> 00:22:54,020
and people got out and stood
alongside

319
00:22:54,020 --> 00:22:55,540
the central reservation barrier.

320
00:23:00,380 --> 00:23:06,100
People, people, people. Absolutely,
frighteningly amazing.

321
00:23:09,620 --> 00:23:12,660
But this was only a hint of what
was to come.

322
00:23:14,540 --> 00:23:17,340
As the public came to terms with
Diana's death,

323
00:23:17,340 --> 00:23:21,780
Britain would find itself in the
midst of a collective
nervous breakdown.

324
00:23:35,810 --> 00:23:41,490
24 hours after Princess Diana's
death, Britain was in turmoil.

325
00:23:41,490 --> 00:23:46,690
In central London, 6,000 people an
hour were now streaming to the

326
00:23:46,690 --> 00:23:48,970
Royal palaces to pay their respects.

327
00:23:53,210 --> 00:23:58,450
We came out of the back of Downing
Street and we walked up the Mall and

328
00:23:58,450 --> 00:24:00,370
it was palpable immediately.

329
00:24:00,370 --> 00:24:03,210
You know, you could smell it,
you could see it,

330
00:24:03,210 --> 00:24:05,210
you could hear it.

331
00:24:05,210 --> 00:24:07,930
There were hundreds of people
carrying the flowers,

332
00:24:07,930 --> 00:24:10,810
so we were completely gobsmacked.

333
00:24:15,370 --> 00:24:19,930
Diana's body had been taken to lie
in state at St James's Palace.

334
00:24:29,090 --> 00:24:32,050
When books of condolence were set up
at the palace,

335
00:24:32,050 --> 00:24:36,690
it rapidly became a magnet to the
thousands who wanted to pay their
respects.

336
00:24:40,610 --> 00:24:43,650
Grief is often followed by anger

337
00:24:43,650 --> 00:24:47,370
and beneath the tears, a simmering
resentment was already building.

338
00:24:49,890 --> 00:24:54,290
The public believed that Diana had
been killed by the paparazzi,

339
00:24:54,290 --> 00:24:57,130
so they were blaming the press.

340
00:24:57,130 --> 00:24:59,850
SOBBING: You helped to kill her.
I helped to kill her?

341
00:24:59,850 --> 00:25:03,370
Not you, but your profession.
My profession?

342
00:25:03,370 --> 00:25:05,170
You've never bought a newspaper?

343
00:25:05,170 --> 00:25:07,530
I don't buy them when
they're sordid.

344
00:25:07,530 --> 00:25:10,250
Don't you think that what you're
doing is wrong?

345
00:25:10,250 --> 00:25:14,610
You've lost a lovely person for
nothing. You're horrible!

346
00:25:14,610 --> 00:25:17,250
I hope you're really proud of
yourselves.

347
00:25:17,250 --> 00:25:18,890
I went down to see what
was happening.

348
00:25:18,890 --> 00:25:20,930
There had been reports of
people being

349
00:25:20,930 --> 00:25:23,530
jostled and journalists asking
questions and people saying,

350
00:25:23,530 --> 00:25:25,770
"It's all your bloody fault,"
and, you know,

351
00:25:25,770 --> 00:25:29,370
"How dare you come down here?" And,
"What do you think you're doing?"

352
00:25:29,370 --> 00:25:31,330
So there was quite a lot of
that around

353
00:25:31,330 --> 00:25:33,250
and I felt the mood was quite ugly.

354
00:25:33,250 --> 00:25:36,530
If there was no money... If there
was no money in the photographs,

355
00:25:36,530 --> 00:25:39,130
they wouldn't have been after her
in the tunnel.

356
00:25:39,130 --> 00:25:42,130
I was on my own and somebody
comes up, digs me in the back,

357
00:25:42,130 --> 00:25:47,090
and she started swearing, and
saying, you know, "You killed her,"

358
00:25:47,090 --> 00:25:49,570
and I...

359
00:25:49,570 --> 00:25:52,050
I-I... I couldn't speak.

360
00:25:52,050 --> 00:25:56,370
So I kept walking and she kept
walking, screaming, shouting, and
then this girl shouted out,

361
00:25:56,370 --> 00:25:58,570
"You're all to blame!
You're as bad!"

362
00:25:58,570 --> 00:26:01,770
And you felt, God, let's get out of
there as quick as you can.

363
00:26:04,730 --> 00:26:09,530
In life, Diana had had a close
relationship with the press.

364
00:26:09,530 --> 00:26:11,770
She loved the camera
and the camera loved her.

365
00:26:16,730 --> 00:26:21,050
She was a very clever woman and she
used the press extremely well.

366
00:26:21,050 --> 00:26:23,890
She would say, "Come and
photograph me here."

367
00:26:23,890 --> 00:26:28,930
She would give information to
certain journalists,
not give it to others.

368
00:26:28,930 --> 00:26:33,770
She did what, you know, we now
associate as fairly classic
political spin.

369
00:26:37,090 --> 00:26:40,850
Diana became the most photographed
woman in the world,

370
00:26:40,850 --> 00:26:44,010
but following years of extreme press
attention,

371
00:26:44,010 --> 00:26:47,010
she grew to hate certain sections of
the media.

372
00:26:48,930 --> 00:26:51,810
The real issue she had was with
photographers.

373
00:26:51,810 --> 00:26:58,050
She told me that one or two of them
called her a whore, erm...

374
00:26:58,050 --> 00:26:59,410
a tart.

375
00:26:59,410 --> 00:27:01,970
They would say things to
deliberately provoke her,

376
00:27:01,970 --> 00:27:05,130
because they knew if they
got a crying picture or an angry

377
00:27:05,130 --> 00:27:08,170
picture, then they might have more
success in selling it.

378
00:27:10,130 --> 00:27:14,730
Now the public believed that this
aggressive press attention had led

379
00:27:14,730 --> 00:27:16,610
directly to her death.

380
00:27:19,930 --> 00:27:23,010
Meanwhile, behind a growing wall
of flowers,

381
00:27:23,010 --> 00:27:27,170
isolated from the grieving public,
the palace was in crisis.

382
00:27:28,650 --> 00:27:31,170
Stunned by the levels
of public grief,

383
00:27:31,170 --> 00:27:34,930
the Spencers and the royal family
had decided that Diana would have to

384
00:27:34,930 --> 00:27:37,410
have a royal funeral.

385
00:27:37,410 --> 00:27:39,250
But there was no plan in place.

386
00:27:40,930 --> 00:27:44,050
The royal household is ready for
most deaths,

387
00:27:44,050 --> 00:27:45,490
but not of young people.

388
00:27:45,490 --> 00:27:48,330
They were ready for Queen Elizabeth,
the Queen Mother to die,

389
00:27:48,330 --> 00:27:51,530
but the royal household wasn't
expecting Diana, Princess of Wales,
to die.

390
00:27:52,850 --> 00:27:56,370
There was no rule book to go to,
there was no precedent,

391
00:27:56,370 --> 00:28:00,370
there was no tradition, there was
nothing that fitted

392
00:28:00,370 --> 00:28:02,530
the royal game plan.

393
00:28:05,490 --> 00:28:08,890
Diana's funeral would have to be
organised from scratch

394
00:28:08,890 --> 00:28:10,610
in just five days.

395
00:28:11,850 --> 00:28:15,850
To tackle the mammoth task, the
palace assembled a team of experts.

396
00:28:17,330 --> 00:28:22,050
That morning, they met for the first
time in Buckingham Palace.

397
00:28:22,050 --> 00:28:25,130
That was my first time ever in
Buckingham Palace actually.

398
00:28:25,130 --> 00:28:27,210
We went into this enormous room

399
00:28:27,210 --> 00:28:29,810
and there were all the Buckingham
Palace officials,

400
00:28:29,810 --> 00:28:33,170
and then there the representatives
from each of the palaces as well as

401
00:28:33,170 --> 00:28:37,330
other people, and we were the sort
of Downing Street contingent.

402
00:28:38,690 --> 00:28:41,250
There was KP, which was
Kensington Palace,

403
00:28:41,250 --> 00:28:43,450
which sat on that side of the table.

404
00:28:43,450 --> 00:28:47,010
Diana's private secretary was
there. KP was the Spencer family.

405
00:28:47,010 --> 00:28:48,450
Her lady-in-waiting was there.

406
00:28:48,450 --> 00:28:51,250
There was JP, which was
St James's Palace,

407
00:28:51,250 --> 00:28:54,490
which was the headquarters of
Prince Charles.

408
00:28:54,490 --> 00:28:57,690
I was there with a colleague from
the press office.

409
00:28:57,690 --> 00:29:00,770
Sir Paul Condon,
the Head of the Met.

410
00:29:00,770 --> 00:29:04,370
There was a permanent secretary
from the Department of Culture,
Media and Sport.

411
00:29:04,370 --> 00:29:08,130
Presided over by the Lord
chamberlain, Lord Airlie,

412
00:29:08,130 --> 00:29:10,890
so it was all, sort of,
incredibly formal,

413
00:29:10,890 --> 00:29:16,610
and right in the middle of this
table was this enormous wooden box.

414
00:29:16,610 --> 00:29:22,690
The box was a speakerphone, a direct
line to royal advisors in Balmoral.

415
00:29:22,690 --> 00:29:26,690
The room was packed with
important people

416
00:29:26,690 --> 00:29:29,970
and each faction had their own view
about how the funeral should be run.

417
00:29:31,610 --> 00:29:33,850
But for the time being,

418
00:29:33,850 --> 00:29:37,890
the funeral team were united
by one aim -

419
00:29:37,890 --> 00:29:41,530
to help heal a nation in deep shock.

420
00:29:41,530 --> 00:29:45,010
It was clear to everyone that the
grieving public would have to be

421
00:29:45,010 --> 00:29:47,650
involved as much as possible.

422
00:29:47,650 --> 00:29:51,330
My colleague suggested to have the
charities walk behind

423
00:29:51,330 --> 00:29:54,770
the gun carriage rather than
a military procession.

424
00:29:54,770 --> 00:29:58,050
I suggested that we had speakers
along the route

425
00:29:58,050 --> 00:30:03,730
and a screen in Hyde Park that
people could hear and watch
the service.

426
00:30:03,730 --> 00:30:05,250
The people's princess,

427
00:30:05,250 --> 00:30:09,490
although I don't think the phrase
was ever used in those meetings,

428
00:30:09,490 --> 00:30:12,730
but there was definitely a sense of
that and everybody got that.

429
00:30:12,730 --> 00:30:17,890
There was a real sense that
this was going to be a slightly
different funeral,

430
00:30:17,890 --> 00:30:20,570
that this was going to be an
inclusive affair.

431
00:30:22,570 --> 00:30:25,890
Royal funerals usually took place at
Windsor castle.

432
00:30:26,970 --> 00:30:33,010
This time, Prince Charles and
Tony Blair decided that it
should be at Westminster Abbey,

433
00:30:33,010 --> 00:30:37,210
allowing as many people as
possible to pay their respects.

434
00:30:37,210 --> 00:30:39,770
But this posed a problem.

435
00:30:39,770 --> 00:30:41,810
With an abbey to fill,

436
00:30:41,810 --> 00:30:46,370
organisers had to find 2,000 guests
in five days

437
00:30:46,370 --> 00:30:49,250
and they had no idea who to invite.

438
00:30:49,250 --> 00:30:53,130
The controller rather surprised me
by saying, "Who do we ask?

439
00:30:53,130 --> 00:30:57,850
"I mean, at the moment, I'm not sure
we can fill the abbey."

440
00:30:57,850 --> 00:31:02,570
Which, with hindsight,
is quite funny.

441
00:31:02,570 --> 00:31:05,530
And I can remember saying, "Well,
if you get hold of a guest list

442
00:31:05,530 --> 00:31:10,090
"for the Princess's Christmas drinks
in Christmas 1995,

443
00:31:10,090 --> 00:31:12,090
"invite everybody on that guest list

444
00:31:12,090 --> 00:31:14,690
"and you won't have missed out
anybody important."

445
00:31:16,090 --> 00:31:18,650
For the moment, the funeral team
were united,

446
00:31:18,650 --> 00:31:22,410
but with so many competing
voices around the table,

447
00:31:22,410 --> 00:31:25,730
it wouldn't be long before cracks
began to appear.

448
00:31:32,930 --> 00:31:38,090
Two days after Diana's death, London
was now the epicentre of the biggest

449
00:31:38,090 --> 00:31:41,690
outpouring of public grief in
British history.

450
00:31:43,290 --> 00:31:48,530
When she was alive, Diana had
had a unique ability to
reach out to people.

451
00:31:48,530 --> 00:31:51,810
Now these people - tens of thousands
of them -

452
00:31:51,810 --> 00:31:54,290
had come to pay their respects.

453
00:31:56,250 --> 00:31:58,850
People began to pile on trains and
come into London

454
00:31:58,850 --> 00:32:02,450
just to be there, just to be
standing there,

455
00:32:02,450 --> 00:32:04,890
looking at these flowers
and being part of this

456
00:32:04,890 --> 00:32:06,890
enormous national grieving event.

457
00:32:06,890 --> 00:32:11,970
She was the queen of people's
hearts. Absolutely irreplaceable,
we all loved her.

458
00:32:11,970 --> 00:32:15,530
We didn't realise how much we loved
her till we lost her.

459
00:32:15,530 --> 00:32:17,210
You just can't say any more.

460
00:32:18,210 --> 00:32:20,210
I was overwhelmed with grief.

461
00:32:20,210 --> 00:32:23,570
I decided I'm just going to go to
central London

462
00:32:23,570 --> 00:32:25,610
and just be part of that crowd.

463
00:32:25,610 --> 00:32:29,850
And what was so comforting was
I was one of a million people

464
00:32:29,850 --> 00:32:32,610
and we were all united
in this grief.

465
00:32:35,290 --> 00:32:38,970
Diana's death touched a raw nerve
across the country.

466
00:32:41,010 --> 00:32:45,810
Church attendances increased
dramatically as people sought
comfort

467
00:32:45,810 --> 00:32:48,930
and there were record numbers of
calls to suicide helplines.

468
00:32:51,330 --> 00:32:54,570
I'd never seen anything like it in
my life and I thought these are

469
00:32:54,570 --> 00:32:59,210
the Brits, these are the sort of
tight-lipped Brits,

470
00:32:59,210 --> 00:33:03,850
sort of, you know, weeping
and wailing like banshees.

471
00:33:03,850 --> 00:33:08,290
I mean, it was quite an
astonishing sight.

472
00:33:09,610 --> 00:33:14,450
This unprecedented eruption of grief
came as a huge shock.

473
00:33:16,210 --> 00:33:21,770
For some, it was impossible to
understand why there was
so much public anguish.

474
00:33:22,850 --> 00:33:27,450
As the response kicked in,
I remember very quickly
feeling disgust

475
00:33:27,450 --> 00:33:32,210
for all the people who were going to
Kensington Palace with toys

476
00:33:32,210 --> 00:33:35,250
and with presents and with gifts
and weeping.

477
00:33:35,250 --> 00:33:39,570
I wouldn't be so hard now -
I was much, much younger then

478
00:33:39,570 --> 00:33:43,010
and I like to think I'd be more
compassionate, but at the time,
I just remember,

479
00:33:43,010 --> 00:33:48,530
you're projecting all this love onto
somebody you didn't know.

480
00:33:48,530 --> 00:33:51,410
There were people who felt, after,

481
00:33:51,410 --> 00:33:54,490
you know, a decade of her being
on the front,

482
00:33:54,490 --> 00:33:57,450
middle and all other pages of all
newspapers and magazines,

483
00:33:57,450 --> 00:33:59,250
that they did know her,

484
00:33:59,250 --> 00:34:01,650
and that they were intimately
connected with her life.

485
00:34:01,650 --> 00:34:04,010
I was looking at your bouquets
there.

486
00:34:04,010 --> 00:34:06,170
Would you read what you've said on
the card?

487
00:34:06,170 --> 00:34:07,330
What I've said on the card?

488
00:34:07,330 --> 00:34:11,210
"It's not just what you've done for
us, that makes us love you so.

489
00:34:11,210 --> 00:34:14,210
"It's all the joy of who you are,
the friend we've come to know."

490
00:34:15,890 --> 00:34:17,130
Sad.

491
00:34:19,450 --> 00:34:23,490
I remember a phone-in where
a man literally said that

492
00:34:23,490 --> 00:34:26,930
he was so upset, he'd
never cried so much.

493
00:34:26,930 --> 00:34:30,290
His wife had died from cancer, but
he'd never been this upset and

494
00:34:30,290 --> 00:34:37,090
I think that was the moment I
thought, "You just have got to stop
this. This is absolutelymad."

495
00:34:39,530 --> 00:34:43,130
Police were now predicting that
2 million people would descend on

496
00:34:43,130 --> 00:34:48,250
central London for Diana's funeral,
making it the biggest
in British history.

497
00:34:51,050 --> 00:34:53,250
And with just four days to go,

498
00:34:53,250 --> 00:34:56,210
the planning meetings were
becoming fraught.

499
00:34:56,210 --> 00:35:02,650
The most tension in the room at
those meetings always came from the

500
00:35:02,650 --> 00:35:04,690
Charles Spencer people.
When I say tensions,

501
00:35:04,690 --> 00:35:10,410
it was sort of slightly raised voice
type of tension or, you know,

502
00:35:10,410 --> 00:35:12,490
stiffening of the body.

503
00:35:12,490 --> 00:35:18,730
Every detail of the funeral had to
be agreed upon by both the Spencers
and the royal family,

504
00:35:18,730 --> 00:35:21,130
but they couldn't see eye to eye.

505
00:35:23,330 --> 00:35:26,610
There was more bitterness in the
Spencer side and confusion,

506
00:35:26,610 --> 00:35:29,850
and a sense that they had...

507
00:35:29,850 --> 00:35:32,210
They didn't really know what to
think or feel,

508
00:35:32,210 --> 00:35:35,250
because Diana was a very problematic
issue in their own family.

509
00:35:35,250 --> 00:35:37,570
Towards the end of her life,

510
00:35:37,570 --> 00:35:41,850
Diana's relationship with her
brother Charles had broken down.

511
00:35:41,850 --> 00:35:44,530
To escape media attention,

512
00:35:44,530 --> 00:35:48,450
Diana had asked to live in a cottage
on the family estate at Althorp,

513
00:35:48,450 --> 00:35:50,130
but he had refused.

514
00:35:52,850 --> 00:35:57,850
He felt the press would just decamp
from London and move up to Althorp

515
00:35:57,850 --> 00:36:01,370
and he didn't want the press
interfering with the smooth running
of Althorp,

516
00:36:01,370 --> 00:36:06,090
so they fell out and they weren't
speaking at the time of her death.

517
00:36:06,090 --> 00:36:12,930
This made the tragedy of Diana's
death even harder for the Spencers
to bear.

518
00:36:12,930 --> 00:36:16,450
Earl Spencer wanted to make sure
that after death,

519
00:36:16,450 --> 00:36:18,810
Diana would again be part of the
family.

520
00:36:20,650 --> 00:36:24,250
It was almost like the tug-of-war,
you know, she's ours, she's ours.

521
00:36:24,250 --> 00:36:26,450
Spencer saying, "But
you've thrown her out,

522
00:36:26,450 --> 00:36:30,650
"you took away her HRH and now you
want her back? She's ours."

523
00:36:30,650 --> 00:36:33,090
So there was a lot of animosity.

524
00:36:33,090 --> 00:36:37,530
Charles Spencer wanted to walk
behind Diana's coffin

525
00:36:37,530 --> 00:36:41,930
in the funeral procession, but royal
advisors weren't happy.

526
00:36:43,570 --> 00:36:46,130
The royal family did not want
the focus

527
00:36:46,130 --> 00:36:48,290
to be solely on Charles Spencer

528
00:36:48,290 --> 00:36:49,770
walking behind the coffin.

529
00:36:49,770 --> 00:36:52,930
They thought that that would...
That wouldn't be right.

530
00:36:52,930 --> 00:36:57,130
That somehow it would set the
Spencers apart from the
royal family.

531
00:36:57,130 --> 00:37:00,250
Although Charles had divorced Diana,

532
00:37:00,250 --> 00:37:03,930
he was adamant that he too should
walk behind the coffin

533
00:37:03,930 --> 00:37:08,490
and the funeral team wanted to go
one step further.

534
00:37:08,490 --> 00:37:13,330
They believed that William and
Harry, aged just 15 and 12,

535
00:37:13,330 --> 00:37:16,730
should join their father in the
procession.

536
00:37:16,730 --> 00:37:23,050
Diana was their mother and William
is one day going to be King and,

537
00:37:23,050 --> 00:37:29,890
therefore, he needed to be seen to
be taking a role in mourning the
loss of his mother.

538
00:37:29,890 --> 00:37:33,770
And Harry by default, as the spare,
should to be seen as well

539
00:37:33,770 --> 00:37:36,570
and it was a lot to ask of them.

540
00:37:36,570 --> 00:37:40,570
But Prince William was refusing
to take part.

541
00:37:40,570 --> 00:37:44,770
He just didn't want to be seen
grieving in public.

542
00:37:44,770 --> 00:37:46,570
He felt it was a private event,

543
00:37:46,570 --> 00:37:49,090
he was mourning his beloved Mummy

544
00:37:49,090 --> 00:37:52,090
and he didn't like the media
attention.

545
00:37:52,090 --> 00:37:56,530
He probably felt that the media had
had a hand in his mother's death.

546
00:37:56,530 --> 00:37:58,170
He didn't want to perform.

547
00:37:59,370 --> 00:38:03,770
The funeral team set up a telephone
conference with Balmoral to try to

548
00:38:03,770 --> 00:38:06,810
persuade the reluctant prince.

549
00:38:06,810 --> 00:38:07,930
I can remember -

550
00:38:07,930 --> 00:38:12,530
it sort of sends a tingle up my back
actually even thinking about -

551
00:38:12,530 --> 00:38:15,770
is we were talking about this
and then from the box,

552
00:38:15,770 --> 00:38:19,410
this huge big wooden box on the
table, the voice of Balmoral,

553
00:38:19,410 --> 00:38:21,050
came Prince Philip's voice.

554
00:38:21,050 --> 00:38:23,890
And we hadn't really heard it before
I don't think.

555
00:38:23,890 --> 00:38:26,730
And it was anguished.

556
00:38:26,730 --> 00:38:29,610
He was saying, "These
are the boys here.

557
00:38:29,610 --> 00:38:33,490
"You're talking about these boys,
who've they've lost their mother."

558
00:38:33,490 --> 00:38:37,290
I mean, it was an extraordinary
moment and you did think,

559
00:38:37,290 --> 00:38:39,490
you know, that sort of brought
it back to me.

560
00:38:39,490 --> 00:38:42,010
My God there's a bit of suffering
going on up there.

561
00:38:45,530 --> 00:38:48,730
The Queen and Prince Philip were
doing everything they could

562
00:38:48,730 --> 00:38:51,250
to protect the young princes,

563
00:38:51,250 --> 00:38:55,210
but this wouldn't satisfy a nation
in mourning.

564
00:38:55,210 --> 00:39:01,490
Soon a growing public anger would
focus on the royal family,

565
00:39:01,490 --> 00:39:06,130
plunging them into their biggest
crisis since the abdication.

566
00:39:22,690 --> 00:39:25,370
Three days after Princess Diana's
death,

567
00:39:25,370 --> 00:39:28,050
the carpet of flowers at
Kensington Palace

568
00:39:28,050 --> 00:39:30,770
now stretched more than 50ft

569
00:39:30,770 --> 00:39:35,850
and queues for the books of
condolence were 11 hours long.

570
00:39:38,610 --> 00:39:43,210
But as the flower mountains got
bigger and the queues grew longer,

571
00:39:43,210 --> 00:39:45,410
the mood in the crowd had shifted.

572
00:39:46,770 --> 00:39:51,370
That's the thing I most recall
actually, is the speed in which it,

573
00:39:51,370 --> 00:39:53,090
it turned from those sort of tears

574
00:39:53,090 --> 00:39:55,970
and, this trauma

575
00:39:55,970 --> 00:39:59,610
to anger against the royal family.

576
00:40:00,690 --> 00:40:02,490
Bunkered down in Balmoral,

577
00:40:02,490 --> 00:40:07,570
the royal family had not appeared or
said a word in three days.

578
00:40:08,570 --> 00:40:11,410
I think it's disgraceful that
they're not here in residence.

579
00:40:11,410 --> 00:40:14,450
She hasn't said anything the Queen,
and as for Prince Charles,

580
00:40:14,450 --> 00:40:16,970
well, I think there's not a lot he
can say, really, is there?

581
00:40:18,890 --> 00:40:23,130
Prince Charles had been unfaithful
to Diana during their marriage,

582
00:40:23,130 --> 00:40:27,370
and following their divorce she had
been abandoned by the royal family.

583
00:40:27,370 --> 00:40:31,970
I think they treated her terrible,
absolutely shocking.

584
00:40:31,970 --> 00:40:34,170
I don't think, I don't think
they're...

585
00:40:34,170 --> 00:40:36,650
They're the most cold people on this
earth.

586
00:40:36,650 --> 00:40:41,130
The crowd began to focus their
anger on one conspicuous issue.

587
00:40:41,130 --> 00:40:44,210
Above every major building in
London,

588
00:40:44,210 --> 00:40:47,810
there was a Union Jack flying at
half mast.

589
00:40:47,810 --> 00:40:52,130
But at Buckingham Palace, the
flagpole was bare.

590
00:40:52,130 --> 00:40:55,250
I think they must be very, very
cold-hearted,

591
00:40:55,250 --> 00:40:57,170
not to have a flag up.

592
00:40:57,170 --> 00:41:00,090
I think it's a disgrace on the whole
royal family.

593
00:41:00,090 --> 00:41:06,090
Throughout history, the Union Jack
had never been flown over the
Palace.

594
00:41:06,090 --> 00:41:11,690
Royal protocol dictated that the
only flag flown was the Royal
Standard.

595
00:41:11,690 --> 00:41:15,930
And that was only when the Queen was
in residence.

596
00:41:17,650 --> 00:41:20,290
It's actually an in and out sign,

597
00:41:20,290 --> 00:41:23,450
it goes up when the Queen is there
and comes down when she is away,

598
00:41:23,450 --> 00:41:27,010
but this became a symbol of royal
callousness.

599
00:41:28,370 --> 00:41:32,050
42,000 people
rang the Sun newspaper,

600
00:41:32,050 --> 00:41:36,090
demanding that the royal family do
away with protocol and fly

601
00:41:36,090 --> 00:41:39,970
the Union Jack, at half mast, over
the Palace.

602
00:41:39,970 --> 00:41:44,930
But the Queen was sticking
resolutely to tradition.

603
00:41:44,930 --> 00:41:47,370
No flag would fly.

604
00:41:49,730 --> 00:41:52,410
On hindsight, yes, we should have
been more forceful,

605
00:41:52,410 --> 00:41:55,210
the Lord Chamberlain should have
been more forceful,

606
00:41:55,210 --> 00:41:57,410
the Private Secretary should have
been more forceful

607
00:41:57,410 --> 00:41:59,890
or somebody should have just done
it. I really am upset..

608
00:41:59,890 --> 00:42:02,530
I can't understand the Queen doing
it, really. No.

609
00:42:02,530 --> 00:42:06,810
Everything people like about the
Queen - which is she is careful,

610
00:42:06,810 --> 00:42:10,610
and she is cautious, and she is not
emotional and that she is not

611
00:42:10,610 --> 00:42:13,370
impulsive. She is steadfast, that's
what she is.

612
00:42:13,370 --> 00:42:15,610
Everything they always liked about
her,

613
00:42:15,610 --> 00:42:19,850
they realised that week they didn't
like so much that particular week
because they

614
00:42:19,850 --> 00:42:22,850
wanted her to run down to London and
give everybody a cuddle.

615
00:42:22,850 --> 00:42:27,290
Faced with a rising tide of public
anger,

616
00:42:27,290 --> 00:42:32,410
courtiers in London were now
seriously concerned that the Queen
was losing

617
00:42:32,410 --> 00:42:33,690
touch with her people.

618
00:42:33,690 --> 00:42:36,090
There were battles going on, there
was no doubt about it.

619
00:42:36,090 --> 00:42:40,130
Messages were being relayed to try
encourage the Queen to engage more.

620
00:42:40,130 --> 00:42:43,890
They wanted the Queen to come down
to London as soon as possible.

621
00:42:43,890 --> 00:42:48,410
But the Queen and her immediate
family were still resistant to that.

622
00:42:48,410 --> 00:42:54,410
Unlike the Queen, Tony Blair was an
expert judge of public mood.

623
00:42:54,410 --> 00:42:58,250
He intervened to try to persuade her
to act.

624
00:42:58,250 --> 00:43:02,530
Tony was talking to the Queen and
just saying, "Look, you know,

625
00:43:02,530 --> 00:43:05,970
"things are getting a little bit hot
down here."

626
00:43:05,970 --> 00:43:10,570
Blair later claimed that he asked
the Queen to show her vulnerable
side.

627
00:43:10,570 --> 00:43:13,810
But Her Majesty wasn't budging.

628
00:43:13,810 --> 00:43:17,130
It's not stubbornness it's just
she's been around a lot longer than

629
00:43:17,130 --> 00:43:19,770
everybody else that's working for
her.

630
00:43:19,770 --> 00:43:22,050
And she's not going to be pushed by
an agenda,

631
00:43:22,050 --> 00:43:24,130
by a media agenda that well,

632
00:43:24,130 --> 00:43:27,770
somebody famous has died so it's got
to happen now.

633
00:43:29,410 --> 00:43:32,570
The Queen was adamant that her
rightful place was at Balmoral,

634
00:43:32,570 --> 00:43:34,890
with her grieving grandchildren.

635
00:43:34,890 --> 00:43:40,770
Since Diana's death, the family had
rallied round the young princes.

636
00:43:40,770 --> 00:43:44,450
Every day, Prince Philip would take
them walking,

637
00:43:44,450 --> 00:43:49,570
fishing and horse riding - anything
to take their minds off the tragedy.

638
00:43:49,570 --> 00:43:55,690
What the Royal family pulled around
was the fact that here were two

639
00:43:55,690 --> 00:43:58,730
young boys who had lost their mum,
and

640
00:43:58,730 --> 00:44:02,930
I don't think there's a human being
alive who doesn't respond to that

641
00:44:02,930 --> 00:44:05,490
as being an important thing to do.

642
00:44:05,490 --> 00:44:09,290
It was actually the first time in
her whole long reign that the Queen

643
00:44:09,290 --> 00:44:12,890
was thinking of family before she
was thinking of her people.

644
00:44:12,890 --> 00:44:15,890
And for that we should really admire
her,

645
00:44:15,890 --> 00:44:19,010
because her whole attention and
thoughts were for these children,

646
00:44:19,010 --> 00:44:21,890
she wasn't thinking about how this
was going to, quote,

647
00:44:21,890 --> 00:44:24,010
be played on the media.

648
00:44:27,290 --> 00:44:33,130
The following morning,
the press took aim at the Queen.

649
00:44:33,130 --> 00:44:37,770
Earlier in the week, the newspapers
were being blamed for Diana's death.

650
00:44:37,770 --> 00:44:41,450
Now, they attacked the royal family.

651
00:44:43,650 --> 00:44:47,530
In this case I think it was
conflation of public desire

652
00:44:47,530 --> 00:44:49,890
and the press being very quick to
get the attention away

653
00:44:49,890 --> 00:44:53,490
from themselves and onto someone
else.

654
00:44:53,490 --> 00:44:55,850
It's the first time I'd felt,

655
00:44:55,850 --> 00:44:58,050
"Ooh, I wonder if this is what a
civil war feels like,

656
00:44:58,050 --> 00:45:01,770
"I wonder if this is how it is
before it kicks off."

657
00:45:01,770 --> 00:45:05,370
In the face of such sustained
criticism,

658
00:45:05,370 --> 00:45:08,650
Prince Charles was now deeply
concerned.

659
00:45:08,650 --> 00:45:11,050
As he had predicted,

660
00:45:11,050 --> 00:45:15,330
the royal family were now being
directly blamed for Diana's death.

661
00:45:15,330 --> 00:45:20,170
He still believed it was his duty to
walk in the funeral procession
behind

662
00:45:20,170 --> 00:45:25,530
Diana's coffin. But he was
increasingly worried for his own
safety.

663
00:45:25,530 --> 00:45:30,610
The Prince of Wales was convinced
that he was going to be the focus of

664
00:45:30,610 --> 00:45:33,810
the anger, that he was the real
target of the anger,

665
00:45:33,810 --> 00:45:38,370
he thought that he might have been
attacked, actually physically
attacked.

666
00:45:38,370 --> 00:45:44,730
In response, the Metropolitan Police
drafted in a team of mounted
officers to guard the

667
00:45:44,730 --> 00:45:46,530
funeral procession.

668
00:45:46,530 --> 00:45:49,610
One of the protection officers said
there's just one

669
00:45:49,610 --> 00:45:53,850
area where we can't cover the angle
that Prince Charles would be walking

670
00:45:53,850 --> 00:45:59,010
at. And they asked me if I could
move slightly to my right

671
00:45:59,010 --> 00:46:02,610
in Parliament Square so that I was
covering Prince Charles.

672
00:46:02,610 --> 00:46:06,530
Of course at the time I went, "Yeah,
that's fine, no problem," but
remember thinking

673
00:46:06,530 --> 00:46:09,770
after, "So what you're asking me to
do is if somebody wanted to try and

674
00:46:09,770 --> 00:46:13,090
"assassinate Prince Charles they
would have to shoot me first!"

675
00:46:13,090 --> 00:46:16,010
So, you know, at the time you just
go, "Yeah that's fine."

676
00:46:16,010 --> 00:46:19,250
But you do think a bit afterwards,
"What did I just agree to?"

677
00:46:19,250 --> 00:46:22,770
Charles was anxious not only for his
own safety,

678
00:46:22,770 --> 00:46:25,330
but for the future of the monarchy.

679
00:46:25,330 --> 00:46:29,010
He was now convinced that the Queen
had to act,

680
00:46:29,010 --> 00:46:32,610
so he joined forces with the Prime
Minister.

681
00:46:32,610 --> 00:46:37,490
Tony Blair spoke to Prince Charles
and implored Charles to talk to his

682
00:46:37,490 --> 00:46:41,970
mother to try and, sort of, break
the logjam.

683
00:46:41,970 --> 00:46:46,650
Under extreme pressure from the
media, her people,

684
00:46:46,650 --> 00:46:50,530
her Government and her own son, the
Queen responded.

685
00:46:50,530 --> 00:46:54,810
It finally became clear to her, out
of self-preservation,

686
00:46:54,810 --> 00:46:57,530
for which, you know, she's known,
that

687
00:46:57,530 --> 00:47:00,610
this was something bigger, and more
important,

688
00:47:00,610 --> 00:47:03,090
than her own personal feelings.

689
00:47:04,490 --> 00:47:09,250
Firstly, she asked her press officer
to break with protocol and appear on

690
00:47:09,250 --> 00:47:12,210
television to defend the royal
family.

691
00:47:12,210 --> 00:47:15,730
The Queen has asked me to say that
the royal family have been hurt by

692
00:47:15,730 --> 00:47:19,530
suggestions that they are
indifferent to the country's sorrow
at the

693
00:47:19,530 --> 00:47:22,810
tragic death of the Princess of
Wales.

694
00:47:22,810 --> 00:47:26,690
Prince William and Prince Harry
themselves want to be with their
father

695
00:47:26,690 --> 00:47:31,770
and their grandparents at this time,
in the quiet haven of Balmoral.

696
00:47:31,770 --> 00:47:36,010
As their grandmother, the Queen is
helping the Princes

697
00:47:36,010 --> 00:47:38,410
to come to terms with their loss as
they prepare themselves

698
00:47:38,410 --> 00:47:40,810
for the public ordeal of mourning
their mother with the

699
00:47:40,810 --> 00:47:44,810
nation on Saturday.

700
00:47:44,810 --> 00:47:49,250
Following the statement, the Palace
announced a series of astonishing
steps.

701
00:47:49,250 --> 00:47:54,770
For the first time in history, the
Union Jack would fly at half mast,

702
00:47:54,770 --> 00:47:57,210
over the Palace.

703
00:47:57,210 --> 00:48:01,450
The royal family would return to
London on Friday,

704
00:48:01,450 --> 00:48:05,090
a day earlier than planned, to meet
the grieving public.

705
00:48:05,090 --> 00:48:10,130
And most remarkably, the Queen would
address the nation, on television.

706
00:48:10,130 --> 00:48:14,970
It would be her first live broadcast
in 50 years.

707
00:48:14,970 --> 00:48:20,930
This was a truly unprecedented
climb-down by an institution that
had

708
00:48:20,930 --> 00:48:22,650
always resisted change.

709
00:48:23,930 --> 00:48:27,090
It was very hard for the Queen to
do what she had to do, yielding,

710
00:48:27,090 --> 00:48:29,930
if you like, to public pressure.

711
00:48:29,930 --> 00:48:33,410
She knew better than anyone that if
she lost,

712
00:48:33,410 --> 00:48:36,770
or the royal family lost the
affection of the public then their

713
00:48:36,770 --> 00:48:39,850
days really were numbered.

714
00:48:41,810 --> 00:48:46,010
To gauge the public reaction,
Princes Andrew and Edward were asked
to walk

715
00:48:46,010 --> 00:48:48,530
amongst the crowds on the Mall -

716
00:48:48,530 --> 00:48:51,810
the first Royal public appearance in
four days.

717
00:48:53,730 --> 00:48:58,370
No-one knew which way it would go,
there was real anger.

718
00:48:58,370 --> 00:49:03,650
The moment they were seen, this sort
of relief started,

719
00:49:03,650 --> 00:49:08,410
people just wanted to talk to these
Princes about their former sister in
law.

720
00:49:15,490 --> 00:49:17,970
CAMERA SHUTTERS CLICK

721
00:49:17,970 --> 00:49:21,330
That evening, the Queen, Philip,
Charles,

722
00:49:21,330 --> 00:49:25,210
William, and Harry, stepped outside
the Balmoral gates for the first

723
00:49:25,210 --> 00:49:30,170
time since Sunday, to look at the
tributes that had been laid to
Diana.

724
00:49:30,170 --> 00:49:35,290
Finally, the world saw them as they
were -

725
00:49:35,290 --> 00:49:38,650
a family united in grief.

726
00:49:41,930 --> 00:49:45,250
CAMERA SHUTTERS CLICK

727
00:49:47,330 --> 00:49:50,490
Faced with the biggest crisis in
half a century, the Queen,

728
00:49:50,490 --> 00:49:54,090
and the Royal family, had fought
back.

729
00:49:54,090 --> 00:49:58,370
But tensions were still running
high.

730
00:49:58,370 --> 00:50:00,890
In less than 24 hours,

731
00:50:00,890 --> 00:50:06,050
the Queen would return to London to
face the vast crowds.

732
00:50:06,050 --> 00:50:09,450
And she had little idea how they
would react.

733
00:50:22,370 --> 00:50:26,010
Good afternoon, we're breaking into
your regular ITV schedules to bring

734
00:50:26,010 --> 00:50:28,890
you a special programme on the
return of the Royal family to London

735
00:50:28,890 --> 00:50:33,170
for the funeral of Diana Princess of
Wales.

736
00:50:33,170 --> 00:50:37,810
Five days after Diana's death, the
royal family had finally bowed to
intense public

737
00:50:37,810 --> 00:50:41,010
pressure to share openly in the
nation's grief.

738
00:50:44,530 --> 00:50:47,730
REPORTER: It was a grim-faced Prince
of Wales who drove his two sons out

739
00:50:47,730 --> 00:50:50,130
of the grounds to
begin the journey to London.

740
00:50:55,090 --> 00:50:57,770
The Queen, with Princess Margaret,
left a short time afterwards.

741
00:50:57,770 --> 00:50:59,970
They were driven by the Duke of
Edinburgh.

742
00:50:59,970 --> 00:51:03,130
A family together mourning a family
loss.

743
00:51:13,370 --> 00:51:18,450
Princes Charles, William and Harry
boarded the royal plane at Aberdeen
Airport.

744
00:51:18,450 --> 00:51:23,290
Normally, it is forbidden for two
future Kings to fly on the same
plane.

745
00:51:23,290 --> 00:51:26,810
But the boys were desperate to be
with their father,

746
00:51:26,810 --> 00:51:30,370
and the Queen gave them special
permission.

747
00:51:37,930 --> 00:51:40,890
With less than 24 hours to go until
Diana's funeral,

748
00:51:40,890 --> 00:51:47,890
organisers were working round the
clock to make sure London was
prepared.

749
00:51:51,170 --> 00:51:55,130
2 million people were now expected
to line the streets for the funeral.

750
00:51:55,130 --> 00:51:57,770
To accommodate the vast crowds,

751
00:51:57,770 --> 00:52:02,170
funeral organisers had quadrupled
the length of the procession route.

752
00:52:02,170 --> 00:52:07,530
It would now stretch from Kensington
Palace to Westminster Abbey -

753
00:52:07,530 --> 00:52:09,770
4 and a half miles through central
London,

754
00:52:09,770 --> 00:52:13,090
twice the length of Churchill's
funeral procession.

755
00:52:13,090 --> 00:52:16,210
The police were horrified by this
because they just didn't think

756
00:52:16,210 --> 00:52:19,690
they'd have the manpower to block
off all the roads

757
00:52:19,690 --> 00:52:23,970
and ensure public safety, if you
like.

758
00:52:23,970 --> 00:52:28,810
In response, the Metropolitan Police
mounted the biggest security
operation

759
00:52:28,810 --> 00:52:30,690
ever seen in Britain.

760
00:52:32,690 --> 00:52:35,410
35,000 officers were needed on the
streets for the funeral,

761
00:52:35,410 --> 00:52:38,930
so all police leave was cancelled,
and extra

762
00:52:38,930 --> 00:52:41,890
manpower called in from surrounding
forces.

763
00:52:41,890 --> 00:52:46,490
It was one of those military
exercises where you keep having to

764
00:52:46,490 --> 00:52:50,850
change the map board, because the
amount of territory is

765
00:52:50,850 --> 00:52:54,530
needed to be bigger and bigger and
bigger.

766
00:52:54,530 --> 00:52:58,250
And more territory, more police,
more security implications,

767
00:52:58,250 --> 00:53:00,810
more whatever is required.

768
00:53:02,490 --> 00:53:04,970
Huge screens were set up in Hyde
Park and Regent's Park,

769
00:53:04,970 --> 00:53:08,450
with room for 100,000 people.

770
00:53:08,450 --> 00:53:12,690
It was an incredible organisational
feat,

771
00:53:12,690 --> 00:53:17,890
the logistics and the security, I
mean there were so many

772
00:53:17,890 --> 00:53:19,690
things to...to work out.

773
00:53:21,050 --> 00:53:28,130
Meanwhile, last minute rehearsals
were taking place at Westminster
Abbey.

774
00:53:28,130 --> 00:53:31,970
Diana's Royal coffin was lined with
lead and weighed 50st.

775
00:53:31,970 --> 00:53:35,130
To get used to the weight,

776
00:53:35,130 --> 00:53:38,530
her pallbearers had to practise with
a dummy version.

777
00:53:38,530 --> 00:53:42,130
We got told we are going to try and
simulate the weight

778
00:53:42,130 --> 00:53:44,650
with a curb stone.

779
00:53:44,650 --> 00:53:48,050
We thought, "cor blimey," unsure if
it was one or two curbstones

780
00:53:48,050 --> 00:53:52,530
but it was heavy! So we managed to
get the coffin on our shoulders and
start walking round.

781
00:53:52,530 --> 00:53:58,130
This was the first time we actually
got a feel for the cathedral floor.
It's marble,

782
00:53:58,130 --> 00:54:02,370
and it was like an ice skating rink
because you're wearing

783
00:54:02,370 --> 00:54:04,810
metal studs. We went up and down, up
and down, up and down,

784
00:54:04,810 --> 00:54:07,050
getting a feel of the actual marble
itself.

785
00:54:07,050 --> 00:54:10,050
It did put a bit of a reality check,

786
00:54:10,050 --> 00:54:12,690
if something did happen it's going
to happen there.

787
00:54:18,450 --> 00:54:20,490
3 hours after leaving Balmoral,
Charles,

788
00:54:20,490 --> 00:54:23,370
William and Harry arrived in central
London.

789
00:54:23,370 --> 00:54:28,130
The young Princes hadn't yet had a
chance to experience the staggering

790
00:54:28,130 --> 00:54:31,250
response to their mother's death.

791
00:54:31,250 --> 00:54:35,970
So at their request, they made a
detour to Kensington Palace,

792
00:54:35,970 --> 00:54:40,730
to look at the hundreds of thousand
of tributes that had been left for
her.

793
00:54:49,410 --> 00:54:52,690
It was so juxtaposed with this
behind Palace gates

794
00:54:52,690 --> 00:54:54,650
approach that we'd seen earlier in
the week,

795
00:54:54,650 --> 00:54:56,370
with no visibility of the Royals at
all.

796
00:54:56,370 --> 00:55:01,170
And suddenly here they are in plain
sight for everyone to see at this

797
00:55:01,170 --> 00:55:04,930
moment of untold grief and upset.

798
00:55:15,650 --> 00:55:19,370
Charles!
Thank you so much. Thank you.

799
00:55:19,370 --> 00:55:21,850
Harry, William! I'm so sorry.

800
00:55:21,850 --> 00:55:23,770
William!

801
00:55:23,770 --> 00:55:26,490
Thank you so much, thank you.

802
00:55:29,010 --> 00:55:31,170
Thank you very much.

803
00:55:31,170 --> 00:55:34,290
William!

804
00:55:34,290 --> 00:55:40,090
'It was a very moving occasion.
Both boys behaved with fantastic
dignity.'

805
00:55:40,090 --> 00:55:44,610
They were by turns interested and
sad and

806
00:55:44,610 --> 00:55:47,890
humbled, I think, by what they saw.

807
00:55:47,890 --> 00:55:50,930
And also they kept it together,

808
00:55:50,930 --> 00:55:56,730
because what everyone prayed for
above all was that the occasion

809
00:55:56,730 --> 00:55:59,930
didn't overwhelm them and they
didn't break down.

810
00:55:59,930 --> 00:56:02,370
And they didn't.

811
00:56:02,370 --> 00:56:04,610
WOMAN: Your mum was a wonderful
woman.

812
00:56:04,610 --> 00:56:08,770
I know she was, thank you very much.
She was greatly loved. God bless
you, darling.

813
00:56:10,530 --> 00:56:13,450
APPLAUSE

814
00:56:17,370 --> 00:56:19,770
They all said, "Thank you very much
for coming,"

815
00:56:19,770 --> 00:56:22,010
William said, "Thank you so much for
the flowers,

816
00:56:22,010 --> 00:56:24,210
"and I'll lay them, thank you ever
so much."

817
00:56:24,210 --> 00:56:26,770
I shook his hand, then I got all
tearful and I couldn't say anything.

818
00:56:32,010 --> 00:56:34,210
2 miles across London,

819
00:56:34,210 --> 00:56:37,450
the Queen and Duke of Edinburgh were
heading for Buckingham Palace.

820
00:56:37,450 --> 00:56:42,770
They had little idea how they would
be received by the vast crowds.

821
00:56:45,770 --> 00:56:49,410
So much bitterness had been written
in newspapers.

822
00:56:49,410 --> 00:56:54,170
So there was a certain amount of
apprehension from the Queen as to
how she would be greeted.

823
00:56:54,170 --> 00:56:57,330
REPORTER: There for the first time
the Queen,

824
00:56:57,330 --> 00:57:02,010
witnessing for herself the flowers.
I think the car is going to stop.

825
00:57:02,010 --> 00:57:04,410
The car has stopped and Her Majesty
is going to get out,

826
00:57:04,410 --> 00:57:07,010
she is going to look for herself at

827
00:57:07,010 --> 00:57:11,290
some of the thousands upon thousands
of floral tributes.

828
00:57:12,850 --> 00:57:16,130
LIGHT APPLAUSE

829
00:57:18,690 --> 00:57:24,330
The Queen and Prince Philip left
their car to a muted response.

830
00:57:28,130 --> 00:57:32,450
The attitude of the crowd was
unpleasant and it was something
which I have

831
00:57:32,450 --> 00:57:37,890
never, ever seen before in any Royal
occasion, ever.

832
00:57:37,890 --> 00:57:42,170
You know, usually
when the Queen goes by.

833
00:57:42,170 --> 00:57:44,850
People clap, people cheer, people
wave.

834
00:57:44,850 --> 00:57:47,010
They don't just stand there.

835
00:57:50,730 --> 00:57:52,690
I was waving my flowers and,

836
00:57:52,690 --> 00:57:56,410
and she came over and asked me if
she wanted me to go and put them

837
00:57:56,410 --> 00:57:58,410
down with all the rest of the
flowers.

838
00:57:58,410 --> 00:58:00,890
And I said, "No, they're for you
ma'am."

839
00:58:00,890 --> 00:58:04,250
.. It had been drummed into me to
call her ma'am, mustn't forget to
call her ma'am.

840
00:58:04,250 --> 00:58:07,290
She'd held my hand at this point,
she was shaking.

841
00:58:07,290 --> 00:58:10,050
She sort of questioned me, like,
"Are you sure?"

842
00:58:10,050 --> 00:58:12,890
And I was like, "I think you deserve
them,

843
00:58:12,890 --> 00:58:16,010
"I think you've done the right thing
staying with your grandsons."

844
00:58:16,010 --> 00:58:18,650
I think I actually said, "You know
if my mum had just died,

845
00:58:18,650 --> 00:58:24,490
"I'd want my grandma with me." I
actually think perhaps what Kate

846
00:58:24,490 --> 00:58:27,410
said struck home and people realised
that perhaps

847
00:58:27,410 --> 00:58:32,650
they'd been totally unfair to
someone who after all has

848
00:58:32,650 --> 00:58:37,610
given her life to our country.
Don't cry. I'm not going to cry

849
00:58:37,610 --> 00:58:41,450
but you know, that's what, that's
what I believe.

850
00:58:41,450 --> 00:58:44,690
Ma'am, take care of the boys.
Deepest sympathy, ma'am.

851
00:58:44,690 --> 00:58:46,930
PHILIP: That's what we've been
doing.

852
00:58:46,930 --> 00:58:49,530
Sorry? That's what we've been
doing. I know you have.

853
00:58:49,530 --> 00:58:54,890
Courtiers had had little idea how
the crowds would react.

854
00:58:56,810 --> 00:59:01,010
Now they - and the Queen - could
breathe a sigh of relief.

855
00:59:01,010 --> 00:59:03,610
APPLAUSE

856
00:59:03,610 --> 00:59:06,730
When the Queen was leaving the
enclosure to go back into the
palace,

857
00:59:06,730 --> 00:59:10,210
she walked towards me and she had a
look on her face as if to say,

858
00:59:10,210 --> 00:59:13,410
you know, "Was that OK?"
And I just nodded.

859
00:59:26,370 --> 00:59:29,570
3 hours later, every television
channel interrupted

860
00:59:29,570 --> 00:59:33,010
their normal broadcasting and
cut to Buckingham Palace.

861
00:59:34,890 --> 00:59:38,410
The Queen was about to deliver her
first live televised address

862
00:59:38,410 --> 00:59:40,290
in half a century.

863
00:59:45,570 --> 00:59:49,210
Since last Sunday's dreadful news,
we have seen,

864
00:59:49,210 --> 00:59:52,450
throughout Britain and around the
world,

865
00:59:52,450 --> 00:59:56,050
an overwhelming expression of
sadness at Diana's death.

866
00:59:56,050 --> 01:00:00,290
We have all been trying in our
different ways to cope.

867
01:00:00,290 --> 01:00:04,530
So what I say to you now, as your
Queen and as a grandmother,

868
01:00:04,530 --> 01:00:08,170
I say from my heart.

869
01:00:08,170 --> 01:00:12,010
First, I want to pay tribute to
Diana myself.

870
01:00:12,010 --> 01:00:15,970
She was an exceptional and gifted
human being.

871
01:00:15,970 --> 01:00:20,450
I admired and respected her - for
her energy and commitment to others,

872
01:00:20,450 --> 01:00:24,170
and especially for her devotion to
her two boys.

873
01:00:24,170 --> 01:00:30,570
I for one believe that there are
lessons to be drawn from her life
and from the

874
01:00:30,570 --> 01:00:34,010
extraordinary and moving reaction to
her death.

875
01:00:34,010 --> 01:00:37,210
I hope that tomorrow we can all,
wherever we are,

876
01:00:37,210 --> 01:00:41,050
join in expressing our grief at
Diana's loss,

877
01:00:41,050 --> 01:00:44,570
and gratitude for her
all-too-short life.

878
01:00:46,050 --> 01:00:51,330
I thought it was amazing because it
was delivered faultlessly and with
some degree

879
01:00:51,330 --> 01:00:54,810
of, I felt, empathy.

880
01:00:56,090 --> 01:01:00,530
She wasn't a remote figure, she
genuinely was saying what she felt.

881
01:01:00,530 --> 01:01:04,330
I'm sure she found it excruciatingly
difficult to give that address.

882
01:01:04,330 --> 01:01:08,570
I thought that really showed the
Queen as somebody who did listen and

883
01:01:08,570 --> 01:01:10,930
was willing to adapt and change her
behaviour.

884
01:01:10,930 --> 01:01:14,170
I thought she said everything she
should have said.

885
01:01:14,170 --> 01:01:16,210
I can't think that she left anything
out at all.

886
01:01:16,210 --> 01:01:19,330
She sounded very sincere and she
looked as though she was very moved.

887
01:01:19,330 --> 01:01:21,970
And I think that will satisfy
everyone.

888
01:01:21,970 --> 01:01:26,330
The Queen had bowed to public
pressure as never before.

889
01:01:27,770 --> 01:01:31,930
And she had helped heal the rift
between crown and country.

890
01:01:39,130 --> 01:01:42,290
Later that evening, Diana was taken
home to Kensington Palace,

891
01:01:42,290 --> 01:01:45,130
where she would spend one last
night.

892
01:01:50,010 --> 01:01:53,210
REPORTER: Behind a coffin shrouded
in the Royal Standard and

893
01:01:53,210 --> 01:01:57,810
adorned by a spray of her favourite
white lilies, drove her two sons,

894
01:01:57,810 --> 01:02:01,970
Princes William and Harry, bringing
their mother back home.

895
01:02:04,690 --> 01:02:07,410
SHOUTS FROM CROWD

896
01:02:07,410 --> 01:02:11,610
WOMAN: Bye, Diana, darling!

897
01:02:11,610 --> 01:02:14,170
Bye, darling!

898
01:02:14,170 --> 01:02:17,330
Bye, baby!

899
01:02:19,450 --> 01:02:22,810
It was quite an extraordinary
occasion actually and there was a
lot of people

900
01:02:22,810 --> 01:02:28,330
crying, but it was also quite
uplifting too in many ways because

901
01:02:28,330 --> 01:02:32,330
you could, you felt this woman
really did reach out.

902
01:02:36,130 --> 01:02:41,290
The boys said a final, private
farewell to their mother, before
Paul Burrell -

903
01:02:41,290 --> 01:02:47,570
Diana's butler for over a decade -
kept a solitary all night vigil over
her body.

904
01:02:47,570 --> 01:02:50,330
I'd asked the policeman to bring in
flowers from outside,

905
01:02:50,330 --> 01:02:54,410
and I decorated the room and lit all
the candles,

906
01:02:54,410 --> 01:02:58,210
and I pulled a chair up, and I sat
with her.

907
01:02:58,210 --> 01:03:03,650
It may sound silly now 20 years
later but I just wanted to have a

908
01:03:03,650 --> 01:03:06,290
last conversation

909
01:03:06,290 --> 01:03:10,770
and tell her about all the people
that had been ringing and all the

910
01:03:10,770 --> 01:03:16,450
people that had left messages and
all the people that had expressed
their love

911
01:03:16,450 --> 01:03:20,370
for her. I thought that was
important.

912
01:03:28,690 --> 01:03:33,210
That night, Diana's mother, Frances
Shand Kydd, paid her own

913
01:03:33,210 --> 01:03:35,490
personal tribute to her daughter.

914
01:03:37,410 --> 01:03:39,850
Diana's mother told me that she
found the whole experience

915
01:03:39,850 --> 01:03:44,170
of the mourning extremely moving.

916
01:03:44,170 --> 01:03:49,130
It really did touch her and she
told me that she spent hours walking

917
01:03:49,130 --> 01:03:53,410
the streets among the people who had
come to mourn her daughter.

918
01:03:53,410 --> 01:03:59,290
With the funeral now just 12
hours away, 30,000 people

919
01:03:59,290 --> 01:04:03,130
bedded down on the streets with a
further 500 on a specially

920
01:04:03,130 --> 01:04:06,370
adapted train in Paddington Station.

921
01:04:06,370 --> 01:04:09,770
After 6 days of intense public
grief,

922
01:04:09,770 --> 01:04:15,250
London was ready for the biggest
funeral in British history.

923
01:04:36,210 --> 01:04:39,690
The morning of Princess Diana's
funeral - the

924
01:04:39,690 --> 01:04:43,290
culmination of one the most
remarkable weeks in modern British
history.

925
01:04:49,970 --> 01:04:56,290
The events of the past few
days had shaken the monarchy, and
the nation, to its core.

926
01:04:56,290 --> 01:05:01,530
Now, the funeral would be a chance
for both to grieve together.

927
01:05:13,570 --> 01:05:16,290
The service was to take place at
Westminster Abbey.

928
01:05:16,290 --> 01:05:18,850
2,000 guests had been invited,

929
01:05:18,850 --> 01:05:22,610
and many started queuing from the
early morning.

930
01:05:22,610 --> 01:05:27,770
I remember rushing out into the
garden and picking roses

931
01:05:27,770 --> 01:05:32,050
and wrapping them in cooking foil
and taking them with me.

932
01:05:32,050 --> 01:05:35,330
Not the most elegant bouquet you
ever saw

933
01:05:35,330 --> 01:05:39,570
but I just wanted some sort of
tribute,

934
01:05:39,570 --> 01:05:44,170
and arrived at Westminster
Abbey and just put them there.

935
01:05:47,770 --> 01:05:50,730
Across Britain, 33 million
people tuned in to watch,

936
01:05:50,730 --> 01:05:55,210
with a further 2 and a half
billion around the world -

937
01:05:55,210 --> 01:05:58,210
the biggest global audience in
television history.

938
01:05:58,210 --> 01:06:00,690
PRESENTER: That's Whitehall,
cenotaph at the end.

939
01:06:00,690 --> 01:06:04,050
People just waiting silently.

940
01:06:04,050 --> 01:06:08,890
In London,
more than a million people had now
crowded onto the procession route,

941
01:06:08,890 --> 01:06:12,770
with tens of thousands in Hyde Park
and Regent's Park.

942
01:06:14,570 --> 01:06:18,250
As a sign of respect, the police had
imposed a no-fly zone across London,

943
01:06:18,250 --> 01:06:21,610
giving the city a sense of calm.

944
01:06:24,130 --> 01:06:28,290
Then, with the time drawing close, a
deeper hush descended.

945
01:06:38,290 --> 01:06:43,490
The silence. I mean, you really
could hear a bee buzzing.

946
01:06:43,490 --> 01:06:48,290
There were no planes overhead, there
was no traffic, there was nothing.

947
01:06:48,290 --> 01:06:51,370
At Kensington Palace,

948
01:06:51,370 --> 01:06:55,690
Diana's pallbearers were preparing
for the funeral procession.

949
01:06:55,690 --> 01:07:00,450
Princess Diana's coffin come out and
we put it onto the gun carriage
then.

950
01:07:00,450 --> 01:07:05,530
And to see that, that was, that
really put a lump in your throat.

951
01:07:05,530 --> 01:07:09,010
And you're just thinking, "Whoa, I
can't believe I'm doing this.

952
01:07:09,010 --> 01:07:11,970
"I can't believe I got chosen for
this."

953
01:07:14,690 --> 01:07:16,690
BELL TOLLS

954
01:07:16,690 --> 01:07:21,610
At 9.08 am, the great tenor bell at
Westminster Abbey began to toll.

955
01:07:21,610 --> 01:07:24,210
I still remember the bell.

956
01:07:24,210 --> 01:07:30,010
And then, I had an earpiece in and
they just said, "Right, time to go."

957
01:07:31,090 --> 01:07:33,650
BELL TOLLS

958
01:07:37,730 --> 01:07:41,530
When we went through the gates, as
soon as we got onto the road, there
was this,

959
01:07:41,530 --> 01:07:46,170
the best way to describe it really
is wailing.

960
01:07:46,170 --> 01:07:48,650
SOBBING FROM CROWD

961
01:07:51,610 --> 01:07:55,330
PRESENTER: You can hear the tears in
the crowd, it was inevitable.

962
01:07:55,330 --> 01:07:58,850
SOBBING AND WAILING

963
01:08:07,170 --> 01:08:09,490
This woman screamed, "Diana, we love
you!"

964
01:08:09,490 --> 01:08:12,490
and it was like cutting through
butter, it was,

965
01:08:12,490 --> 01:08:16,770
the scream was - it was cutting
through you something serious.

966
01:08:16,770 --> 01:08:21,850
And to hear that, and the emotion
behind it, I certainly

967
01:08:21,850 --> 01:08:24,250
got affected by it.

968
01:08:24,250 --> 01:08:27,490
WOMAN SOBS, BELL TOLLS

969
01:08:27,490 --> 01:08:31,530
The Westminster bell tolled every
minute, signalling the

970
01:08:31,530 --> 01:08:33,650
procession's slow progress towards
the Abbey.

971
01:08:37,170 --> 01:08:39,490
On the coffin was a wreath from
William and Harry,

972
01:08:39,490 --> 01:08:43,370
along with a handwritten card that
read simply, "Mummy".

973
01:08:45,810 --> 01:08:49,090
That brought it home to people that
this wasn't this massive celebrity,

974
01:08:49,090 --> 01:08:51,530
this wasn't this Princess.

975
01:08:51,530 --> 01:08:53,730
It was Mummy, it was a little boy's
mother.

976
01:08:53,730 --> 01:08:57,970
It was deeply, deeply moving and an
unforgettable image of the day.

977
01:09:03,250 --> 01:09:06,050
PRESENTER: And the cortege now goes
through Apsley Gate.

978
01:09:06,050 --> 01:09:12,050
This is an historic moment because
only the Monarch has ever ridden

979
01:09:12,050 --> 01:09:13,490
through Apsley Gate.

980
01:09:21,930 --> 01:09:26,170
You could just hear the hobnail
boots hitting the surface of the
road,

981
01:09:26,170 --> 01:09:30,090
you could hear the wheels turning,
you could hear the horses' hooves.

982
01:09:30,090 --> 01:09:32,610
You couldn't hear any birds.

983
01:09:32,610 --> 01:09:36,250
It's almost as if the birds knew
what was happening and kept away.

984
01:09:36,250 --> 01:09:38,890
It was quite eerie but it was very
moving.

985
01:09:47,410 --> 01:09:51,170
With the cortege approaching, the
Queen and the Royal family came out
of Buckingham

986
01:09:51,170 --> 01:09:54,450
Palace to stand at the West Gate.

987
01:09:57,050 --> 01:10:00,250
PRESENTER: This is an extraordinary
view we are seeing here.

988
01:10:00,250 --> 01:10:04,250
We've never, as far as I'm aware,
seen the royal family standing like

989
01:10:04,250 --> 01:10:06,250
this at the gates of Buckingham
Palace.

990
01:10:06,250 --> 01:10:08,490
Anything is possible today.

991
01:10:08,490 --> 01:10:13,250
Myself at the front and a colleague
of mine at the back had
ear pieces in.

992
01:10:13,250 --> 01:10:17,090
We were told unexpectedly that the
Queen walked out of Buckingham
Palace

993
01:10:17,090 --> 01:10:19,610
which nobody had planned for, nobody
knew she was going to do.

994
01:10:19,610 --> 01:10:22,730
So there was a great deal of chatter
in my ear,

995
01:10:22,730 --> 01:10:25,050
people panicking all over the place
because the Queen

996
01:10:25,050 --> 01:10:30,650
suddenly decided that she was going
to come out and pay her respects.

997
01:10:30,650 --> 01:10:34,490
Then, the world witnessed a small
but hugely significant moment.

998
01:10:35,570 --> 01:10:40,650
In another break with Royal
tradition, as Diana's coffin passed,

999
01:10:40,650 --> 01:10:43,650
the Queen bowed.

1000
01:10:48,410 --> 01:10:52,690
It's respect and
the Queen does respect.

1001
01:10:52,690 --> 01:10:56,290
Something like that would come
naturally and nobody would have to
tell her to do that.

1002
01:10:56,290 --> 01:11:00,170
It's something that would be
inherent in her make-up.

1003
01:11:03,810 --> 01:11:07,490
As the cortege snaked through
London, Westminster Abbey was
filling

1004
01:11:07,490 --> 01:11:12,970
with guests. Diana had been the most
famous woman in the world,

1005
01:11:12,970 --> 01:11:17,130
and celebrities, royalty and heads
of state were all on the guest list.

1006
01:11:22,890 --> 01:11:28,370
Then, the family of Diana's
boyfriend, Dodi, entered the Abbey.

1007
01:11:28,370 --> 01:11:31,330
I remember sitting there
and the Al-Fayeds came in,

1008
01:11:31,330 --> 01:11:36,370
and there was a kind
of, respectful gasp, you know,

1009
01:11:36,370 --> 01:11:40,730
in recognition that he'd also lost a
son in this terrible accident.

1010
01:11:44,970 --> 01:11:47,730
As the procession drew
close to St James's Palace,

1011
01:11:47,730 --> 01:11:51,650
the world witnessed another totally
unexpected moment.

1012
01:11:54,650 --> 01:12:01,650
Princes Charles, William and Harry
emerged from their home to walk
behind Diana's coffin.

1013
01:12:01,650 --> 01:12:06,970
They were joined by the Duke of
Edinburgh and Earl Spencer.

1014
01:12:06,970 --> 01:12:09,570
I don't think I knew until that
moment

1015
01:12:09,570 --> 01:12:13,130
that both the boys
were going to do it.

1016
01:12:13,130 --> 01:12:15,690
Again it just puts a tingle my
spine,

1017
01:12:15,690 --> 01:12:19,970
And I just, you know, I just
thought, "My God," you know, "how
brave."

1018
01:12:22,370 --> 01:12:26,450
For days, Prince William had
refused outright to walk in the

1019
01:12:26,450 --> 01:12:32,010
procession. But on the morning of
the funeral, he agreed.

1020
01:12:32,010 --> 01:12:36,250
It took Prince Philip to persuade
William to do it in the end

1021
01:12:36,250 --> 01:12:39,450
and he put a grandfatherly arm
around him and said,

1022
01:12:39,450 --> 01:12:43,250
"Look, if I come too,
will you do it?"

1023
01:12:43,250 --> 01:12:46,970
PRESENTER: Whose heart can not go
out to those boys today?

1024
01:12:46,970 --> 01:12:51,530
Who can avoid a choke in the
throat at the sight of them?

1025
01:12:51,530 --> 01:12:53,370
BELL TOLLS

1026
01:12:53,370 --> 01:12:57,610
Prince Charles felt it was his
duty to walk in the procession,

1027
01:12:57,610 --> 01:13:00,690
but he knew that he remained deeply
unpopular in the wake of Diana's

1028
01:13:00,690 --> 01:13:05,850
death. Both he and the police were
concerned about the public reaction

1029
01:13:05,850 --> 01:13:10,130
when he appeared. Alert to any
potential threat,

1030
01:13:10,130 --> 01:13:13,410
the Metropolitan Police had placed
plainclothes officers amongst the

1031
01:13:13,410 --> 01:13:17,170
crowds, with marksmen watching from
nearby rooftops.

1032
01:13:20,730 --> 01:13:23,730
When we got to St James's
Palace,

1033
01:13:23,730 --> 01:13:27,250
I remember somebody shouting out,
"You didn't deserve her,"

1034
01:13:27,250 --> 01:13:31,450
and I remember being
slightly worried then, whoever said
that, are they walking towards him?

1035
01:13:31,450 --> 01:13:33,010
I can't turn around,

1036
01:13:33,010 --> 01:13:35,930
I have to look straight ahead and
keep the horses moving in a straight

1037
01:13:35,930 --> 01:13:38,970
line. So there was a sense then at
the time,

1038
01:13:38,970 --> 01:13:40,930
"Is something happening behind me?"

1039
01:13:42,010 --> 01:13:44,530
But I just kept going, really,
hoping that it was a one-off.

1040
01:13:44,530 --> 01:13:49,130
And as we moved away, luckily there
was no other similar comments.

1041
01:13:52,770 --> 01:13:58,050
PRESENTER: An almost intolerable
moment as the two boys,

1042
01:13:58,050 --> 01:14:04,090
the two Princes, as take their place
behind their mother's coffin.

1043
01:14:09,330 --> 01:14:14,890
Pretty daunting to be walking behind
a gun carriage, their mother's on
the gun carriage.

1044
01:14:14,890 --> 01:14:19,650
And they are being watched by tens
of thousands of people along the
route,

1045
01:14:19,650 --> 01:14:22,690
and millions on television.

1046
01:14:22,690 --> 01:14:25,370
And it was quite a tough experience
for them

1047
01:14:25,370 --> 01:14:28,570
and they carried it off
with such aplomb, it's unbelievable.

1048
01:14:36,370 --> 01:14:38,170
I was incredibility impressed.

1049
01:14:38,170 --> 01:14:42,010
I mean I lost my father when I was
12 so I was their age,

1050
01:14:42,010 --> 01:14:46,850
so I remember what it felt like

1051
01:14:46,850 --> 01:14:50,090
and to be able to have done that in

1052
01:14:50,090 --> 01:14:55,330
such, in what I thought was such a
dignified fashion, I thought was
sort of quite...quite amazing.

1053
01:14:57,250 --> 01:15:01,770
The Princes were joined behind the
coffin by 533 workers from

1054
01:15:01,770 --> 01:15:04,730
Diana's charities.

1055
01:15:07,450 --> 01:15:10,290
As the Queen made
her way to the Abbey,

1056
01:15:10,290 --> 01:15:15,130
for the first time in history, the
Union Jack was raised above
Buckingham Palace,

1057
01:15:15,130 --> 01:15:18,730
before being lowered to half mast.

1058
01:15:18,730 --> 01:15:21,370
CHEERING AND APPLAUSE

1059
01:15:21,370 --> 01:15:24,970
The will of the people had trumped
centuries of tradition.

1060
01:15:29,330 --> 01:15:32,050
Then, Diana's family entered
Westminster Abbey

1061
01:15:32,050 --> 01:15:34,410
and the congregation stood.

1062
01:15:44,050 --> 01:15:48,930
They were followed ten minutes later
by the Queen and the Queen Mother.

1063
01:15:48,930 --> 01:15:51,170
BELL TOLLS

1064
01:15:54,810 --> 01:15:59,810
1 hour and 47 minutes
after leaving Kensington Palace,

1065
01:15:59,810 --> 01:16:04,010
the cortege arrived precisely
on time.

1066
01:16:05,890 --> 01:16:09,730
Now, Diana's pallbearers had to
undertake the most important job of

1067
01:16:09,730 --> 01:16:13,970
their lives. We'd just done four and
a half miles,

1068
01:16:13,970 --> 01:16:17,290
we're trying to wake our arms up, we
knew what was gonna happen now,

1069
01:16:17,290 --> 01:16:19,450
we had to pick up the coffin.

1070
01:16:21,090 --> 01:16:24,570
Emotionally, I think we blocked a
lot of that out.

1071
01:16:24,570 --> 01:16:28,890
I think we're here now, let's get it
done now and to our best.

1072
01:16:30,690 --> 01:16:34,210
PRESENTER: The coffin, lined with
lead, so heavy,

1073
01:16:34,210 --> 01:16:37,690
and the eyes of the world are on
these men.

1074
01:16:40,010 --> 01:16:42,610
BELL TOLLS

1075
01:16:47,450 --> 01:16:51,370
We waited. And there was complete
silence.

1076
01:16:51,370 --> 01:16:56,490
And then we saw the coffin beginning
to come in,

1077
01:16:56,490 --> 01:17:00,370
and I think that was when it
became real.

1078
01:17:00,370 --> 01:17:03,530
And I just think of it now, and

1079
01:17:03,530 --> 01:17:08,610
the roses on the back that had come
from the children.

1080
01:17:08,610 --> 01:17:11,650
It was unbearable, it was
unbearable.

1081
01:17:11,650 --> 01:17:14,770
CHOIR SINGS

1082
01:17:16,570 --> 01:17:20,290
Slowly, deliberately,
Diana's pallbearers walked

1083
01:17:20,290 --> 01:17:23,770
her coffin down the long nave of
Westminster Abbey.

1084
01:17:26,090 --> 01:17:29,410
You could feel with the studs
that you were slipping all the time.

1085
01:17:29,410 --> 01:17:32,930
Every step you take, you could go.

1086
01:17:32,930 --> 01:17:37,210
And you had to concentrate on what
you were doing because it only takes

1087
01:17:37,210 --> 01:17:41,610
a second, one lapse and something
serious could have happened.

1088
01:17:44,570 --> 01:17:46,290
Out of respect,

1089
01:17:46,290 --> 01:17:50,290
the television cameras didn't film
the royal family, or the Spencers.

1090
01:17:55,770 --> 01:17:58,890
ALL SING

1091
01:18:01,650 --> 01:18:03,890
To make the funeral as
inclusive as possible,

1092
01:18:03,890 --> 01:18:07,490
the hymns had been printed in the
day's newspapers.

1093
01:18:12,850 --> 01:18:16,210
People were actually able to sing
along in the hymns.

1094
01:18:16,210 --> 01:18:21,170
And we were able to really feel that
everyone was involved even though

1095
01:18:21,170 --> 01:18:23,730
millions were not present in the
Abbey.

1096
01:18:25,650 --> 01:18:29,170
Then, Earl Spencer stood to
deliver his sister's

1097
01:18:29,170 --> 01:18:34,650
eulogy. The congregation, and the
millions watching outside,

1098
01:18:34,650 --> 01:18:38,410
had no idea what was to come.

1099
01:18:40,010 --> 01:18:45,010
Everything was fine until Earl
Spencer stepped into the pulpit -

1100
01:18:45,010 --> 01:18:47,930
and I thought that was going to be
OK,

1101
01:18:47,930 --> 01:18:50,810
I thought it was going to be just
the same as we've heard before.

1102
01:18:50,810 --> 01:18:55,210
EARL SPENCER: Diana was the very
essence of compassion, of duty,

1103
01:18:55,210 --> 01:18:58,570
of style, of beauty.

1104
01:18:58,570 --> 01:19:01,770
a standard bearer for the rights of
the truly downtrodden.

1105
01:19:01,770 --> 01:19:06,010
and who proved in the last year that
she needed no royal title

1106
01:19:06,010 --> 01:19:09,890
to continue to generate her
particular brand of magic.

1107
01:19:09,890 --> 01:19:13,570
It sounded to me like a speech where
nobody had advised him,

1108
01:19:13,570 --> 01:19:17,410
nobody had drafted it
for him, it was not, you know,

1109
01:19:17,410 --> 01:19:20,610
the formal speech on a formal
occasion, it came straight from his
heart.

1110
01:19:20,610 --> 01:19:24,130
She talked endlessly of getting
away from England,

1111
01:19:24,130 --> 01:19:27,490
mainly because of the treatment that
she received at the hands of the

1112
01:19:27,490 --> 01:19:31,090
newspapers. She would want us today
to pledge ourselves to protecting

1113
01:19:31,090 --> 01:19:35,410
her beloved boys, William and Harry,
from a similar fate

1114
01:19:35,410 --> 01:19:38,170
and I do this here, Diana, on your
behalf.

1115
01:19:38,170 --> 01:19:41,610
And beyond that, on behalf of your
mother and sisters,

1116
01:19:41,610 --> 01:19:44,130
I pledge that we, your blood family,

1117
01:19:44,130 --> 01:19:48,450
will do all we can to continue the
imaginative and loving way in which

1118
01:19:48,450 --> 01:19:51,570
you were steering these two
exceptional young men,

1119
01:19:51,570 --> 01:19:56,410
so that their souls are not simply
immersed by duty and tradition but

1120
01:19:56,410 --> 01:19:58,650
can sing openly as you planned.

1121
01:19:58,650 --> 01:20:04,410
He basically he looked over, you
know, to a pew full of his in-laws

1122
01:20:04,410 --> 01:20:08,650
and had a go at them from the box in
the middle of a funeral of his

1123
01:20:08,650 --> 01:20:13,130
sister. Well, you know,
questionable...

1124
01:20:13,130 --> 01:20:15,610
He was saying that they hadn't,

1125
01:20:15,610 --> 01:20:19,410
hadn't looked after her and they
were inappropriate

1126
01:20:19,410 --> 01:20:23,330
to bring up her children.
It was very strong stuff.

1127
01:20:23,330 --> 01:20:27,770
I think the emotional impact of the
speech was so great that we just sat

1128
01:20:27,770 --> 01:20:29,970
and took it in.

1129
01:20:32,130 --> 01:20:34,850
And then the sound came.

1130
01:20:36,930 --> 01:20:40,490
DISTANT APPLAUSE

1131
01:20:47,250 --> 01:20:50,770
I didn't realise it was people
clapping outside, it sounded like

1132
01:20:50,770 --> 01:20:54,970
pebbles rattling on the roof of the
abbey,

1133
01:20:54,970 --> 01:20:57,530
and it was coming closer and closer.

1134
01:20:57,530 --> 01:20:59,890
It was quite put up the hairs on the
back of your neck.

1135
01:20:59,890 --> 01:21:02,690
APPLAUSE

1136
01:21:06,250 --> 01:21:09,930
That wonderful sound like
the sea, rolling in

1137
01:21:09,930 --> 01:21:13,210
through the doors of the abbey and
then rolling up the

1138
01:21:13,210 --> 01:21:17,010
aisles of the abbey. And we all
joined, we all joined.

1139
01:21:17,010 --> 01:21:19,610
I don't know who didn't but we did.

1140
01:21:23,210 --> 01:21:26,690
But many people felt the eulogy was
totally inappropriate.

1141
01:21:28,010 --> 01:21:31,570
I thought,
"No, don't! Don't applaud him."

1142
01:21:31,570 --> 01:21:34,770
Look at the Queen! The Queen's
horrified by what he's just said.

1143
01:21:36,890 --> 01:21:44,050
Nobody addresses the Queen of
England in that way. Nobody.

1144
01:21:44,050 --> 01:21:47,650
You would have been beheaded
for that a couple of centuries
before.

1145
01:21:49,490 --> 01:21:53,450
I was very angry that Diana's
brother could stand up and say what
he did say.

1146
01:21:53,450 --> 01:21:55,650
Because in attacking the Royal
family,

1147
01:21:55,650 --> 01:21:58,530
he was attacking his nephews,
William and Harry.

1148
01:21:58,530 --> 01:22:00,530
And he talked about blood relatives.

1149
01:22:00,530 --> 01:22:02,690
Well, he's had nothing to do
with their upbringing

1150
01:22:02,690 --> 01:22:04,130
and they very rarely see him,

1151
01:22:04,130 --> 01:22:07,210
so what was actually said
on the day was sheer hypocrisy.

1152
01:22:09,850 --> 01:22:14,130
Was it strategically sensible?
Possibly not.

1153
01:22:14,130 --> 01:22:17,890
Did it make enemies for him?
Probably.

1154
01:22:17,890 --> 01:22:21,370
But for the general public,
it lanced a boil.

1155
01:22:21,370 --> 01:22:23,770
It made us feel, "Thank heavens,

1156
01:22:23,770 --> 01:22:27,970
"somebody is saying
she should've been protected."

1157
01:22:27,970 --> 01:22:30,610
CHOIR SINGS

1158
01:22:40,770 --> 01:22:43,210
Diana's funeral had been
a bittersweet farewell

1159
01:22:43,210 --> 01:22:45,170
to the People's Princess.

1160
01:22:51,010 --> 01:22:54,330
I was quite sure that
she would have approved

1161
01:22:54,330 --> 01:22:58,890
of the turnout and the solemnity...

1162
01:22:58,890 --> 01:23:03,130
and the beauty of
this great ceremony.

1163
01:23:06,410 --> 01:23:08,610
In just six days,

1164
01:23:08,610 --> 01:23:12,770
the Royal Establishment had pulled
off an astonishing feat of planning.

1165
01:23:15,250 --> 01:23:19,810
It was completely brilliant because
it was done so efficiently,

1166
01:23:19,810 --> 01:23:24,330
so effectively and so, sort of...

1167
01:23:24,330 --> 01:23:28,890
in such a dignified fashion that it
reminded people why they liked the

1168
01:23:28,890 --> 01:23:33,930
royal family, because it's part
of an establishment that does this

1169
01:23:33,930 --> 01:23:36,290
at moments of crisis.

1170
01:23:36,290 --> 01:23:39,130
CHOIR SINGS

1171
01:23:50,090 --> 01:23:55,530
I felt really moved at the end
when there's this huge chord,

1172
01:23:55,530 --> 01:23:58,130
it suddenly was over,

1173
01:23:58,130 --> 01:24:01,130
we could see the brilliant blue sky
out of the west door

1174
01:24:01,130 --> 01:24:04,450
and it was then that
we had a minute's silence

1175
01:24:04,450 --> 01:24:06,770
in memory of Princess Diana.

1176
01:24:06,770 --> 01:24:08,570
The drama was so telling.

1177
01:24:09,970 --> 01:24:12,090
And it was almost unbearable.

1178
01:24:21,530 --> 01:24:24,690
Diana's funeral was over,

1179
01:24:24,690 --> 01:24:27,330
but she had one final journey
to make.

1180
01:24:36,570 --> 01:24:39,770
CHURCH BELLS RING

1181
01:24:45,010 --> 01:24:49,170
Diana's funeral had been a fitting
end to an extraordinary week.

1182
01:24:51,410 --> 01:24:53,770
By delivering such a spectacle,

1183
01:24:53,770 --> 01:24:57,090
the royal family had helped
repair their damaged relationship

1184
01:24:57,090 --> 01:24:58,530
with the public.

1185
01:25:03,850 --> 01:25:06,650
But Diana had one final journey
to make.

1186
01:25:11,490 --> 01:25:16,010
The Princess was to be buried at her
family's estate in Northamptonshire,

1187
01:25:16,010 --> 01:25:18,410
77 miles from Westminster Abbey.

1188
01:25:23,010 --> 01:25:27,210
Charles, William and Harry left
to take the royal train,

1189
01:25:27,210 --> 01:25:29,010
along with the Spencer family.

1190
01:25:32,050 --> 01:25:34,930
Diana's coffin would be driven
all the way there,

1191
01:25:34,930 --> 01:25:38,210
giving the public a chance
to say a final farewell.

1192
01:25:45,290 --> 01:25:46,810
For the entire journey,

1193
01:25:46,810 --> 01:25:50,410
the hearse would be escorted by
eight police motorcyclists.

1194
01:25:52,850 --> 01:25:54,770
All the riders had known Diana.

1195
01:25:57,290 --> 01:26:00,210
We would quite often go
to Kensington Palace

1196
01:26:00,210 --> 01:26:04,250
and she'd be there in her tracksuit
and her slippers or whatever,

1197
01:26:04,250 --> 01:26:06,170
with the two boys
looking at the bikes

1198
01:26:06,170 --> 01:26:07,490
and we'd just chat.

1199
01:26:07,490 --> 01:26:10,770
You could talk to her as if you were
talking to a member of your family.

1200
01:26:10,770 --> 01:26:13,850
She was just lovely -
she was lovely.

1201
01:26:13,850 --> 01:26:16,130
APPLAUSE

1202
01:26:20,650 --> 01:26:21,970
APPLAUSE

1203
01:26:21,970 --> 01:26:24,210
PRESENTER: And more applause,
quite extraordinary,

1204
01:26:24,210 --> 01:26:27,970
I've never witnessed that
in this country at a funeral.

1205
01:26:27,970 --> 01:26:30,450
It's as if the people
want to say something,

1206
01:26:30,450 --> 01:26:33,650
and this is the best way
to express their feelings.

1207
01:26:37,210 --> 01:26:39,970
As the cortege left central London,

1208
01:26:39,970 --> 01:26:42,450
it became clear the police had
underestimated

1209
01:26:42,450 --> 01:26:45,810
how many people would want
to pay their respects.

1210
01:26:45,810 --> 01:26:49,250
PRESENTER: Look at the crowd,
they're pressing around the cortege.

1211
01:26:49,250 --> 01:26:51,170
The police aren't there
to hold them back.

1212
01:26:51,170 --> 01:26:52,650
It really doesn't matter.

1213
01:26:56,650 --> 01:26:59,770
Suddenly we found roads
completely blocked with...

1214
01:26:59,770 --> 01:27:02,010
with people who generally
wanted to wish her well

1215
01:27:02,010 --> 01:27:04,210
and throw flowers on the car, etc.

1216
01:27:04,210 --> 01:27:06,130
But I was getting a
little bit concerned

1217
01:27:06,130 --> 01:27:08,050
about the amount of people.

1218
01:27:08,050 --> 01:27:10,490
PRESENTER: Almost hemmed in
by the crowds here.

1219
01:27:11,730 --> 01:27:15,010
It's almost as if they don't
want her to go, isn't it?

1220
01:27:15,010 --> 01:27:19,370
They want to press forward and see
her, but slow down, slow down. Yes.

1221
01:27:24,650 --> 01:27:28,090
We were driving through a sea of
flowers being thrown in the air,

1222
01:27:28,090 --> 01:27:30,930
it was like a mist in front of you.

1223
01:27:30,930 --> 01:27:32,890
When you're concentrating
on the guy in front

1224
01:27:32,890 --> 01:27:35,130
and you get hit on the head
with a bunch of flowers,

1225
01:27:35,130 --> 01:27:39,050
from a motorcycling point of view,
it was a complete pain.

1226
01:27:39,050 --> 01:27:42,130
I think it's fantastic
that people wanted to do that,

1227
01:27:42,130 --> 01:27:44,290
and if it had just been one
of two bunches of flowers

1228
01:27:44,290 --> 01:27:45,450
it wouldn't have been so bad

1229
01:27:45,450 --> 01:27:47,450
but it was a continual
barrage of flowers

1230
01:27:47,450 --> 01:27:49,210
that were wrapped in cellophane

1231
01:27:49,210 --> 01:27:51,530
and when they hit you on the head,
you know it.

1232
01:27:56,930 --> 01:27:59,330
Of course a lot of those
got stuck on the windscreen

1233
01:27:59,330 --> 01:28:01,090
and started building up
and up and up,

1234
01:28:01,090 --> 01:28:03,690
reducing the vision from the
driver's seat from the hearse,

1235
01:28:03,690 --> 01:28:05,450
so he couldn't see where
he was going.

1236
01:28:05,450 --> 01:28:07,810
So the message came back to me
saying that we needed to stop

1237
01:28:07,810 --> 01:28:09,490
to clear the windscreen.

1238
01:28:11,170 --> 01:28:14,130
The hearse was forced
to make an unscheduled stop,

1239
01:28:14,130 --> 01:28:16,850
on the northbound carriageway
of the M1.

1240
01:28:18,210 --> 01:28:20,490
The guy in the front
of the hearse got out,

1241
01:28:20,490 --> 01:28:22,970
took a great big armful
of flowers.

1242
01:28:22,970 --> 01:28:25,690
I was slightly concerned
that he would just walk

1243
01:28:25,690 --> 01:28:28,330
to the side of the road
and drop them,

1244
01:28:28,330 --> 01:28:31,770
but he didn't, he took them
and put them down

1245
01:28:31,770 --> 01:28:34,410
and got back in the hearse
and off we went.

1246
01:28:39,330 --> 01:28:42,250
As the hearse made its way
to Northamptonshire,

1247
01:28:42,250 --> 01:28:44,530
thousands of people
lined the motorway.

1248
01:28:46,650 --> 01:28:49,010
Just cars abandoned
all over the place

1249
01:28:49,010 --> 01:28:53,850
and people standing by the central
reservation to see us go past.

1250
01:28:53,850 --> 01:28:55,850
Totally surreal.

1251
01:28:55,850 --> 01:28:57,290
Never seen anything like it.

1252
01:28:58,410 --> 01:29:01,570
PRESENTER: Not something which is
usually allowed by the police.

1253
01:29:01,570 --> 01:29:05,530
But still people on the motorway,
paying their final respects.

1254
01:29:18,650 --> 01:29:21,970
The hearse finally arrived at
the Spencer Estate at Althorp,

1255
01:29:21,970 --> 01:29:23,690
an hour later than expected.

1256
01:29:34,690 --> 01:29:36,890
When the coffin arrived
at the house,

1257
01:29:36,890 --> 01:29:40,450
the Royal Standard was
replaced with the Spencer flag,

1258
01:29:40,450 --> 01:29:43,810
before Earl Spencer announced
"Diana is home."

1259
01:29:45,930 --> 01:29:48,930
I realised at that point
that they were truly

1260
01:29:48,930 --> 01:29:51,130
claiming back their sister.

1261
01:29:52,970 --> 01:29:55,810
"She's a Spencer now", he said.

1262
01:29:57,370 --> 01:30:00,530
Diana was buried on a small island
in the middle of a lake.

1263
01:30:01,930 --> 01:30:06,210
Her family chose the spot to allow
her the seclusion and privacy

1264
01:30:06,210 --> 01:30:09,050
that she was denied during her life.

1265
01:30:09,050 --> 01:30:10,930
This is the private funeral bit.

1266
01:30:10,930 --> 01:30:13,130
This is what the family wanted,

1267
01:30:13,130 --> 01:30:19,170
we didn't want hordes of press or
other people appearing on the scene.

1268
01:30:19,170 --> 01:30:23,490
Colin Tebbutt and Paul Burrell
were the only non-family members

1269
01:30:23,490 --> 01:30:26,450
invited to the intimate,
private ceremony.

1270
01:30:28,770 --> 01:30:31,570
We followed the coffin down
to the lake,

1271
01:30:31,570 --> 01:30:35,370
and across the pontoon which
they'd built, onto the island.

1272
01:30:35,370 --> 01:30:37,930
The sunlight was coming
through the trees

1273
01:30:37,930 --> 01:30:41,410
and the coffin was being lowered
into the hole.

1274
01:30:41,410 --> 01:30:43,370
And a few prayers were said,

1275
01:30:43,370 --> 01:30:46,730
and I just stood there
rooted to the spot.

1276
01:30:46,730 --> 01:30:50,290
People threw earth
onto the coffin...

1277
01:30:51,530 --> 01:30:53,490
..and then we left.

1278
01:30:53,490 --> 01:30:56,490
It was as simple
and as lovely as that.

1279
01:30:57,810 --> 01:31:00,970
Thousands of the flowers
that had been left at the gates

1280
01:31:00,970 --> 01:31:02,730
were laid out for her.

1281
01:31:02,730 --> 01:31:05,850
To this day, Diana has no headstone.

1282
01:31:08,130 --> 01:31:11,250
If there if is one lesson
from that week it is that

1283
01:31:11,250 --> 01:31:16,450
Diana's memory means an awful lot
to a great many people,

1284
01:31:16,450 --> 01:31:18,610
just as much today as it did then.

1285
01:31:23,770 --> 01:31:27,330
20 years later,
Diana's legacy lives on,

1286
01:31:27,330 --> 01:31:30,250
especially through her two sons.

1287
01:31:30,250 --> 01:31:31,730
You want a kiss, do you?

1288
01:31:33,370 --> 01:31:35,250
Oh, no! See?

1289
01:31:35,250 --> 01:31:37,010
'They're their mother's sons.'

1290
01:31:37,010 --> 01:31:40,290
People see her channelled
through those two princes.

1291
01:31:42,650 --> 01:31:45,130
The events of that
extraordinary week

1292
01:31:45,130 --> 01:31:47,370
also left their mark on the Queen.

1293
01:31:48,850 --> 01:31:51,570
She proved that, when pushed,

1294
01:31:51,570 --> 01:31:53,770
she was prepared to
bow to the public

1295
01:31:53,770 --> 01:31:56,050
and act against centuries
of tradition.

1296
01:31:58,810 --> 01:32:00,170
Out of tragedy,

1297
01:32:00,170 --> 01:32:04,570
the royal family began to forge
a new relationship with the public,

1298
01:32:04,570 --> 01:32:07,130
a relationship
which still survives today.

1299
01:32:09,330 --> 01:32:14,130
It was an enormous scare
for the royal family who...

1300
01:32:14,130 --> 01:32:17,650
basically, I mean,
in the subsequent decades,

1301
01:32:17,650 --> 01:32:19,810
has sharpened up its act no end.

1302
01:32:21,010 --> 01:32:24,490
The Queen and Charles
have both learnt from Diana,

1303
01:32:24,490 --> 01:32:28,330
to interact more with a public
that so nearly turned on them.

1304
01:32:29,650 --> 01:32:32,410
They understood afterwards that
they did have to be more inclusive,

1305
01:32:32,410 --> 01:32:33,770
that they did have to open up,

1306
01:32:33,770 --> 01:32:37,010
that they did have to show they
were part of the modern world.

1307
01:32:37,010 --> 01:32:39,130
But for Diana that
would have never happened.

1308
01:32:41,170 --> 01:32:46,050
Now, the Queen is more popular
than ever, as her stoicism,

1309
01:32:46,050 --> 01:32:49,410
her restraint and
her lifetime of service

1310
01:32:49,410 --> 01:32:52,410
have all come to be
appreciated again.

1311
01:32:52,410 --> 01:32:54,370
The royal family endures
and, if anything,

1312
01:32:54,370 --> 01:32:56,170
it's stronger than ever.

1313
01:32:57,370 --> 01:33:01,610
And today, when the Queen
is not in Buckingham Palace,

1314
01:33:01,610 --> 01:33:05,130
the Union Jack
always flies overhead,

1315
01:33:05,130 --> 01:33:08,850
a clear reminder of seven days
that shook the world.

1316
01:33:36,570 --> 01:33:38,690
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