﻿1
00:00:09,927 --> 00:00:12,638
[man] When I found out
that I could play games for a living,

2
00:00:13,347 --> 00:00:16,558
I was like, "I will do whatever it takes."

3
00:00:17,643 --> 00:00:21,230
I probably would've shaved my mullet
if they asked me.

4
00:00:22,439 --> 00:00:25,400
It was, like, 1989,
so I had business on the top

5
00:00:25,484 --> 00:00:28,695
and the party in the back,
or the neck blanket...

6
00:00:28,779 --> 00:00:30,280
um, skunk tail.

7
00:00:33,533 --> 00:00:36,328
I felt like a rock star most of the time
that I worked there.

8
00:00:37,287 --> 00:00:39,539
We had the satin
Game Play Counselor jackets.

9
00:00:40,541 --> 00:00:43,460
The counselors would
wear them around at lunchtime in the mall 

10
00:00:43,543 --> 00:00:45,450
and kids would just be like...

11
00:00:45,128 --> 00:00:47,589
[mimics explosion]
..."Game Play Counselors!"

12
00:00:48,298 --> 00:00:50,884
People would be like,
"You have the best job in the world!"

13
00:00:50,968 --> 00:00:52,886
And every time you're like,
"You know what? I do!

14
00:00:52,970 --> 00:00:55,639
I have an awesome job! Like,
who gets to play games for a living?"

15
00:00:58,350 --> 00:01:00,352
[upbeat electronic music playing]

16
00:01:48,442 --> 00:01:51,862
[video game sound effects]

17
00:01:52,529 --> 00:01:55,407
[ducks quack]

18
00:01:55,490 --> 00:01:58,827
[video game sound effects]

19
00:02:03,540 --> 00:02:06,460
[man in Japanese]
Sound is needed for games

20
00:02:06,543 --> 00:02:08,670
because games are modeled after real life.

21
00:02:10,500 --> 00:02:12,382
It's a simple mimicking of life so...

22
00:02:12,466 --> 00:02:14,968
you need these confirmation cues...

23
00:02:15,469 --> 00:02:18,597
in order to feel immersed, you need sound.

24
00:02:23,643 --> 00:02:27,314
Sometimes the inspiration comes to me
first thing in the morning.

25
00:02:27,397 --> 00:02:33,153
Sometimes I'll just hear a tune
when I'm walking down the street.

26
00:02:33,653 --> 00:02:39,760
It's important to think that I'm always
on the job, always creating.

27
00:02:41,787 --> 00:02:43,205
I'm Hirokazu Tanaka.

28
00:02:43,288 --> 00:02:48,418
I worked at Nintendo for 20 years
since 1980.

29
00:02:50,754 --> 00:02:53,924
My job was to create sound effects.

30
00:02:54,591 --> 00:02:56,551
I really did have a lot of fun.

31
00:02:59,596 --> 00:03:01,973
[electronic music playing]

32
00:03:05,519 --> 00:03:07,187
[narrator in English]
Hirokazu Tanaka's resume

33
00:03:07,270 --> 00:03:10,399
of composing bleeps and bloops
is pretty epic.

34
00:03:11,316 --> 00:03:12,192
Metroid.

35
00:03:12,818 --> 00:03:15,195
Kid Icarus. Duck Hunt.

36
00:03:16,238 --> 00:03:17,364
And who could forget

37
00:03:17,906 --> 00:03:19,574
Hello Kitty World?

38
00:03:21,201 --> 00:03:23,120
[dance music playing]

39
00:03:23,203 --> 00:03:25,706
[Tanaka in Japanese] Nintendo
had a very free culture back then.

40
00:03:26,123 --> 00:03:28,750
There were maybe 17 people
working in development.

41
00:03:28,834 --> 00:03:30,836
[cheering]

42
00:03:31,962 --> 00:03:36,633
[Tanaka] Nintendo is a big name now,
but at the time no one knew it.

43
00:03:37,759 --> 00:03:39,511
[cheering and applause]

44
00:03:48,645 --> 00:03:52,190
[narrator in English] Nintendo's humble
beginnings started in 1889, 

45
00:03:52,691 --> 00:03:55,152
when a man named Fusajiro Yamauchi

46
00:03:55,235 --> 00:03:58,447
began to produce
and sell Japanese playing cards,

47
00:03:58,530 --> 00:04:00,282
called hanafuda.

48
00:04:01,825 --> 00:04:04,744
To stay competitive
in a modernizing Japan,

49
00:04:04,828 --> 00:04:08,165
their portfolio expanded to include toys,

50
00:04:08,248 --> 00:04:12,200
mechanical carnival games,
and, eventually, into the arcade.

51
00:04:12,878 --> 00:04:16,600
But while Nintendo
experienced successes in Japan,

52
00:04:16,890 --> 00:04:18,717
they hadn't cracked the American market.

53
00:04:18,800 --> 00:04:22,637
And Tanaka would play a big role
in making that happen.

54
00:04:23,680 --> 00:04:26,433
[Tanaka in Japanese]
Space Firebird was my first game.

55
00:04:27,170 --> 00:04:29,478
Next was a game called Radar Scope.

56
00:04:34,816 --> 00:04:39,362
[narrator in English] Nintendo's great
American dream was pinned on Radar Scope,

57
00:04:39,446 --> 00:04:42,866
which looked eerily similar
to Space Invaders.

58
00:04:44,826 --> 00:04:48,663
Regardless, thousands of cabinets
were loaded onto a boat,

59
00:04:49,623 --> 00:04:53,460
delivered to the newly-minted
Nintendo of America headquarters

60
00:04:53,543 --> 00:04:57,880
where they collected dust at a warehouse.

61
00:04:57,172 --> 00:05:01,343
Apparently, American players were ready
for something different.

62
00:05:01,801 --> 00:05:03,386
So a new plan was made,

63
00:05:04,137 --> 00:05:06,932
to keep the cabinets,
but replace the circuitry

64
00:05:07,150 --> 00:05:08,850
with a brand new game.

65
00:05:08,934 --> 00:05:12,312
And that game was called Donkey Kong.

66
00:05:14,356 --> 00:05:16,316
Instead of lasers and guns,

67
00:05:16,399 --> 00:05:19,361
you were armed
with comical hammers, your wits,

68
00:05:19,444 --> 00:05:22,364
and some kicks that granted
some serious hang time.

69
00:05:24,320 --> 00:05:27,350
It was fun to play,
but it was up to Tanaka

70
00:05:27,118 --> 00:05:29,120
to make it fun to hear.

71
00:05:31,748 --> 00:05:34,626
[electronic music playing]

72
00:05:38,255 --> 00:05:41,633
[Tanaka in Japanese]
I made the sound of Donkey Kong

73
00:05:41,716 --> 00:05:43,385
in my second year at the company.

74
00:05:46,429 --> 00:05:50,725
I had no idea how I could make
certain sounds back then.

75
00:05:52,143 --> 00:05:56,189
[narrator in English] Tanaka didn't have
the fancy computer tools we have today.

76
00:05:56,273 --> 00:05:59,693
Things in the '80s were a bit more analog.

77
00:06:00,318 --> 00:06:04,531
[in Japanese] So the sounds
of Donkey Kong walking or Mario walking

78
00:06:04,614 --> 00:06:06,741
would be produced around here.

79
00:06:08,493 --> 00:06:10,287
[electronic bleeps]

80
00:06:10,370 --> 00:06:11,913
The sound of Mario's footsteps

81
00:06:11,997 --> 00:06:14,833
actually worked out differently
than I'd intended.

82
00:06:14,916 --> 00:06:18,545
Every time he takes a step,
the sound changes slightly.

83
00:06:18,628 --> 00:06:22,340
I didn't intend to make it sound so cute.

84
00:06:22,424 --> 00:06:26,219
It's just the circuit ended up
sounding that way by accident.

85
00:06:29,550 --> 00:06:34,519
Even if it's just a beep,
sound is important in games.

86
00:06:36,146 --> 00:06:38,690
You need sound to confirm actions.

87
00:06:38,773 --> 00:06:40,609
Otherwise you wouldn't know
what you were doing.

88
00:06:46,615 --> 00:06:52,704
At the time, I had no idea
Donkey Kong would become so popular.

89
00:06:53,580 --> 00:06:57,375
I never had the sense that people
all over the world enjoyed the games.

90
00:07:01,870 --> 00:07:05,216
[narrator in English] Donkey Kong was big.
Like, really big.

91
00:07:05,884 --> 00:07:08,762
Like, Saturday morning cartoon big.

92
00:07:09,596 --> 00:07:11,264
In its first two years of release,

93
00:07:11,348 --> 00:07:15,310
the arcade game raked in
over 280 million US dollars.

94
00:07:15,894 --> 00:07:18,772
But while Nintendo
had a high score in arcades,

95
00:07:18,855 --> 00:07:21,399
there was a problem
in American living rooms.

96
00:07:22,192 --> 00:07:25,403
The home console market, 
once dominated by Atari,

97
00:07:25,487 --> 00:07:28,740
had experienced an epic crash in 1983.

98
00:07:29,950 --> 00:07:34,621
So could a foreign-born company
like Nintendo really turn it all around?

99
00:07:47,920 --> 00:07:50,679
[woman] I started at Nintendo
in the summer of 1983.

100
00:07:52,130 --> 00:07:53,515
Nintendo was most known as Donkey Kong.

101
00:07:53,598 --> 00:07:56,393
I don't even know if anyone knew
what Nintendo was.

102
00:07:56,476 --> 00:07:58,937
They just knew what Donkey Kong was.

103
00:07:59,521 --> 00:08:01,523
[narrator] Gail Tilden would know.

104
00:08:01,606 --> 00:08:04,250
Before she became
a wine producer and marketer,

105
00:08:04,109 --> 00:08:07,570
she was brought into Nintendo 
as an advertising manager,

106
00:08:07,654 --> 00:08:10,907
and rose in the ranks
to VP of brand management.

107
00:08:11,574 --> 00:08:13,493
Basically, she's a big deal.

108
00:08:14,350 --> 00:08:19,165
We were focused on how we could bring
Nintendo's products out in the US,

109
00:08:19,249 --> 00:08:21,918
despite what was going on in the markets.

110
00:08:24,546 --> 00:08:28,967
In Japan they hadn't seemed to have
the crash of the industry.

111
00:08:29,500 --> 00:08:32,595
So, Nintendo came out with
their home console system,

112
00:08:32,679 --> 00:08:34,431
in around 1982. 

113
00:08:35,306 --> 00:08:39,978
They called it the Famicom.
The family computer system.

114
00:08:43,898 --> 00:08:47,318
[announcer] Family Computer no.
Hiroshi kaze yo ta no...

115
00:08:47,819 --> 00:08:50,905
[Gail] It was a cartridge-based system
that hooked to the TV

116
00:08:50,989 --> 00:08:54,340
and it did extremely well in Japan.

117
00:08:55,118 --> 00:08:57,780
Not only were the graphics great,

118
00:08:57,162 --> 00:08:59,998
but the way the characters were moving
on the screen

119
00:09:00,457 --> 00:09:03,543
felt more like the experience
you'd had with the arcades

120
00:09:03,626 --> 00:09:07,505
when compared to what
the other systems had done.

121
00:09:10,884 --> 00:09:15,305
There was pressure to figure out
how to bring the product over

122
00:09:15,388 --> 00:09:18,433
and to what level
did it need to be Americanized

123
00:09:18,516 --> 00:09:22,520
or address where the market was
in terms of negativity about video games. 

124
00:09:23,521 --> 00:09:25,857
That really was the big challenge.

125
00:09:30,403 --> 00:09:34,574
[narrator] But the Famicom wasn't exactly
a high-end bottle of wine.

126
00:09:35,116 --> 00:09:37,243
If Americans were going to buy it, 

127
00:09:37,327 --> 00:09:40,622
Gail knew it needed a serious re-brand.

128
00:09:44,751 --> 00:09:48,880
[Tilden] It had a kind of
an off-white color and burgundy and red.

129
00:09:49,339 --> 00:09:54,969
Really not colors that would normally
seem like either electronic or kid-like.

130
00:09:56,346 --> 00:09:58,765
[narrator] It had to be sleek and sexy.

131
00:09:58,848 --> 00:10:01,184
Less family station wagon,

132
00:10:01,267 --> 00:10:03,603
and more DeLorean.

133
00:10:05,563 --> 00:10:08,900
[Tilden] So, the designers
at Nintendo of America

134
00:10:08,983 --> 00:10:13,196
created the advanced video system
that was sleek and silver.

135
00:10:13,279 --> 00:10:15,949
Low profile. And it was very beautiful.

136
00:10:16,320 --> 00:10:18,368
It also would have been very expensive

137
00:10:18,451 --> 00:10:21,579
and put the product
at a much higher price point.

138
00:10:23,915 --> 00:10:26,543
Japan came back with the design 

139
00:10:26,626 --> 00:10:29,295
and we kind of called it the lunch box
for a while

140
00:10:29,379 --> 00:10:33,716
because we thought that
it was not sleek, and boxy. 

141
00:10:35,260 --> 00:10:39,764
The combination of the Nintendo
of America industrial design team 

142
00:10:39,848 --> 00:10:44,185
working with them ended up
with the gray and red product.

143
00:10:46,229 --> 00:10:49,399
[narrator] And, with that,
the Nintendo Entertainment System,

144
00:10:49,482 --> 00:10:51,943
nicknamed the NES, had been born.

145
00:10:52,485 --> 00:10:55,405
[announcer] Will you be the one to raise
the incredibly accurate Zapper

146
00:10:55,488 --> 00:10:57,490
and play games like Duck Hunt?

147
00:10:57,574 --> 00:11:01,911
Will you be the one to experience
the Nintendo Entertainment System?

148
00:11:01,995 --> 00:11:04,372
Comes with ROB, Zapper, Control Deck,

149
00:11:04,455 --> 00:11:06,875
two controllers, Gyro Mite and Duck Hunt.

150
00:11:10,420 --> 00:11:13,890
[narrator] The system was released
in a single test market,

151
00:11:13,798 --> 00:11:17,427
New York City,
during the 1985 holiday season.

152
00:11:18,511 --> 00:11:20,555
The strategy was simple.

153
00:11:20,638 --> 00:11:22,599
If you can make it in the Big Apple,

154
00:11:22,682 --> 00:11:24,893
you can make it anywhere.

155
00:11:25,643 --> 00:11:29,630
But while the NES didn't score super high 
on the sales charts,

156
00:11:29,856 --> 00:11:32,859
it did well enough
for a nationwide release.

157
00:11:33,735 --> 00:11:36,946
[announcer] This is the world
of the Super Mario Brothers.

158
00:11:37,300 --> 00:11:39,949
Put it on the screen
and where there was one kid,

159
00:11:40,330 --> 00:11:43,745
you'll soon find two or three or more. 

160
00:11:44,454 --> 00:11:49,125
[narrator] Word of mouth was getting out 
and a shift in conversation was beginning.

161
00:11:49,626 --> 00:11:53,838
People no longer played video games,
they played Nintendo.

162
00:11:54,464 --> 00:11:59,385
We were really relying on TV
and a little bit of grassroots

163
00:11:59,802 --> 00:12:02,550
and a lot of placement of displays,

164
00:12:02,138 --> 00:12:03,723
where the consumer could play.

165
00:12:04,766 --> 00:12:08,728
And among those new consumers 
was a 10-year-old Jeff Hansen,

166
00:12:09,437 --> 00:12:14,734
a player and contender for something new
Nintendo had up their sleeves.

167
00:12:21,115 --> 00:12:22,659
[man] I love playing video games.

168
00:12:22,742 --> 00:12:25,828
I would ask for a video game
every time it was my birthday.

169
00:12:29,916 --> 00:12:31,626
Growing up, for whatever reason,

170
00:12:31,709 --> 00:12:33,795
everybody came to our house
to play video games.

171
00:12:34,796 --> 00:12:37,590
Master Blaster,
Mario Brothers, Kid Niki...

172
00:12:38,299 --> 00:12:41,678
Games that just bring back
immediate memories to me.

173
00:12:45,515 --> 00:12:48,101
I don't know that I ever saw myself

174
00:12:48,184 --> 00:12:50,186
as somebody who excelled
at video games. 

175
00:12:51,200 --> 00:12:54,983
We really didn't know
that I was anything out of the ordinary 

176
00:12:55,660 --> 00:12:58,690
until I actually started playing
in the Nintendo competition.

177
00:13:01,781 --> 00:13:04,867
[announcer] King Kong.
He's big. He's ugly.

178
00:13:04,951 --> 00:13:07,245
And he's no good at Nintendo.

179
00:13:07,328 --> 00:13:08,871
But you are.

180
00:13:08,955 --> 00:13:12,625
[narrator] By 1990,
Nintendo was on a rocket to the moon.

181
00:13:13,209 --> 00:13:17,255
To keep the momentum going, 
they launched the PowerFest tour.

182
00:13:17,338 --> 00:13:19,674
[announcer]
Only at Universal Studios Hollywood…

183
00:13:21,300 --> 00:13:25,304
[narrator] It was a multi-city tour
across America with two goals:

184
00:13:25,388 --> 00:13:28,891
to showcase hot new games 
for people to try and buy

185
00:13:29,559 --> 00:13:34,230
and to hold a competition to find
the greatest Nintendo players alive.

186
00:13:34,313 --> 00:13:38,151
[Hansen] I was very excited.
Told my parents about it immediately.

187
00:13:38,985 --> 00:13:41,696
My dad, was-- I don't know
if it was hesitant or not, but...

188
00:13:41,779 --> 00:13:46,117
[laughs] ...he agreed to come with me
to the PowerFest for Salt Lake City

189
00:13:46,200 --> 00:13:47,243
and it was awesome.

190
00:13:51,122 --> 00:13:54,250
They called it
the Nintendo World Championships 1990.

191
00:13:55,460 --> 00:13:58,755
The prizes for winning
was a $10,000 savings bond,

192
00:13:58,838 --> 00:14:02,467
a Geo Metro convertible car,
and a big screen TV. 

193
00:14:02,550 --> 00:14:05,511
And then obviously,
the trip to Universal Studios Hollywood.

194
00:14:06,137 --> 00:14:07,513
I mean, obviously I was excited.

195
00:14:07,597 --> 00:14:10,767
But it was all about, like,
the prizes honestly.

196
00:14:10,850 --> 00:14:12,180
[laughs]

197
00:14:16,814 --> 00:14:19,776
The competition was made up
of this cartridge.

198
00:14:20,318 --> 00:14:22,528
They had a whole bunch of them
set up there

199
00:14:22,612 --> 00:14:25,310
And the cartridge had
Super Mario Brothers,

200
00:14:25,114 --> 00:14:26,574
Rad Racer, and Tetris.

201
00:14:27,575 --> 00:14:29,786
[narrator] If the player
could master those games

202
00:14:29,869 --> 00:14:32,205
and win in a participating city,

203
00:14:32,288 --> 00:14:35,830
they would be flown
to Universal Studios Hollywood

204
00:14:35,166 --> 00:14:37,627
to compete in the final competition.

205
00:14:38,628 --> 00:14:41,255
[Hansen] I had played
Super Mario Brothers a ton.

206
00:14:41,339 --> 00:14:44,300
And Rad Racer,
I had also played quite a bit.

207
00:14:44,759 --> 00:14:47,970
Uh, but Tetris was the one
that I hadn't really played much. 

208
00:14:52,391 --> 00:14:56,687
I was only ten years old,
but we entered in the competition...

209
00:14:57,271 --> 00:14:59,565
[MC] First round of competition
now underway...

210
00:14:59,649 --> 00:15:01,776
...even though
I hadn't played Tetris much at all.

211
00:15:01,859 --> 00:15:05,113
[MC] Forty-two hundred from Jeff Hansen.
Unbelievably close.

212
00:15:05,196 --> 00:15:07,824
[Hansen] My scores were high
and everybody was really excited.

213
00:15:08,366 --> 00:15:10,159
[MC] Ninety-seven hundred for Jeff Hansen.

214
00:15:10,576 --> 00:15:11,619
[man] Yay!

215
00:15:12,411 --> 00:15:14,413
Really it was, kind of,
a roller coaster ride.

216
00:15:14,497 --> 00:15:16,749
[cheering]

217
00:15:18,126 --> 00:15:20,211
[applause]

218
00:15:20,753 --> 00:15:23,589
[Jeff] I got third place
for Salt Lake City.

219
00:15:24,632 --> 00:15:26,717
You know, it wasn't good enough
to win the city,

220
00:15:26,801 --> 00:15:28,344
but that won me a Gameboy,

221
00:15:28,428 --> 00:15:30,120
which also came with Tetris.

222
00:15:30,888 --> 00:15:32,682
[announcer] Introducing Gameboy.

223
00:15:32,765 --> 00:15:35,351
It's portable,
and its games are interchangeable.

224
00:15:35,434 --> 00:15:38,729
Plus Gameboy comes with
the outrageous new game Tetris.

225
00:15:39,147 --> 00:15:41,440
[Hansen] That's when I kind of
fell in love with Tetris.

226
00:15:46,237 --> 00:15:50,158
I would play Tetris all day long
and played it over and over and over.

227
00:15:51,701 --> 00:15:52,827
When you do that,

228
00:15:52,910 --> 00:15:55,955
those pieces are just
moving through your mind all the time. 

229
00:15:58,749 --> 00:16:01,878
Even when I'm sleeping,
I'm dreaming about Tetris pieces.

230
00:16:03,546 --> 00:16:06,215
I'm trying to figure out
how can I put it all together

231
00:16:06,299 --> 00:16:08,509
to solve the puzzles in my mind.

232
00:16:09,468 --> 00:16:12,555
[narrator] But Jeff wasn't the only one
dedicating all of his free time

233
00:16:12,638 --> 00:16:14,765
to smashing A and B buttons.

234
00:16:16,350 --> 00:16:18,769
[reporter] Parents,
there appears to be no escape.

235
00:16:18,853 --> 00:16:21,230
Video games are back with a vengeance. 

236
00:16:21,314 --> 00:16:24,650
Nintendo of America,
based in a suburb of Seattle,

237
00:16:24,734 --> 00:16:28,905
has cornered about 75% of a market worth,
in 1989,

238
00:16:28,988 --> 00:16:31,908
an estimated 3.4 billion dollars.

239
00:16:31,991 --> 00:16:35,578
Nintendo's success has created a demand
for a lot of jobs

240
00:16:35,661 --> 00:16:38,748
playing video games
and talking on the phone. 

241
00:16:38,831 --> 00:16:42,100
Not a bad gig for the 80 or so
men and women

242
00:16:42,840 --> 00:16:45,463
who work eight hours shifts
as Nintendo Game Counselors. 

243
00:16:46,214 --> 00:16:48,841
[narrator] Sounds like a job
too good to be true, right?

244
00:16:48,925 --> 00:16:54,347
A 17-year-old named Shaun Bloom 
was thinking the same thing.

245
00:16:57,580 --> 00:17:00,144
[Bloom] So I was in high school.
It was the end of the school year.

246
00:17:00,228 --> 00:17:02,230
I needed a job really bad

247
00:17:02,313 --> 00:17:04,148
and one of my buddies' girlfriend

248
00:17:04,232 --> 00:17:06,651
said she was gonna go and get a job
at Nintendo for the summer.

249
00:17:06,734 --> 00:17:09,612
And I'm like, "Wait, how do you--
Is Nintendo here?"

250
00:17:13,449 --> 00:17:14,992
I stopped by the front desk.

251
00:17:15,760 --> 00:17:18,370
And they said, "Here's the application.
Just fill this out.

252
00:17:18,120 --> 00:17:20,164
And then you're going to need
to take a test."

253
00:17:20,248 --> 00:17:22,124
I thought the job
was working in the warehouse.

254
00:17:22,208 --> 00:17:24,502
"What kind of test would you take
to work in a warehouse?"

255
00:17:28,464 --> 00:17:30,490
And I said, "Well, what is the test for?"

256
00:17:30,132 --> 00:17:32,677
He said, "We've got to make sure
you know how to play these games."

257
00:17:32,760 --> 00:17:34,345
And I said, "Wait, what am I doing?"

258
00:17:34,428 --> 00:17:36,597
And he said, "You're going to be
a Game Play Counselor."

259
00:17:37,807 --> 00:17:39,892
They gave me a lot of information
to memorize and said,

260
00:17:39,976 --> 00:17:41,727
"This is what you need to know. 

261
00:17:41,811 --> 00:17:43,729
And when you're ready
just come back and take it."

262
00:17:45,439 --> 00:17:48,359
[narrator] It's no secret,
games can be tough.

263
00:17:49,986 --> 00:17:53,197
Today, if you're stuck,
YouTube is there to bail you out.

264
00:17:53,948 --> 00:17:56,742
But that wasn't the case
in the era of the mullet.

265
00:17:57,243 --> 00:17:59,360
Nintendo Game Play,
this is Linda speaking.

266
00:17:59,120 --> 00:18:01,455
Nintendo Game Play, this is Jenny.
How may I help you?

267
00:18:01,956 --> 00:18:06,294
[narrator] Nintendo saw a need and
created an army of Game Play Counselors

268
00:18:06,711 --> 00:18:07,878
that had a single goal:

269
00:18:07,962 --> 00:18:11,700
for every 8-year-old Timmy
stuck on Contra,

270
00:18:11,900 --> 00:18:14,343
for every 13-year-old Maria 
missing several heart containers,

271
00:18:14,427 --> 00:18:16,554
Game Counselors would be there, 

272
00:18:16,637 --> 00:18:20,933
armed with enough tips
and tricks to overcome any obstacle.

273
00:18:21,170 --> 00:18:23,102
It was a great strategy for Nintendo:

274
00:18:23,519 --> 00:18:27,773
beat the game, which means
Mom and Dad will have to get you more.

275
00:18:27,857 --> 00:18:32,278
But the test to become one of
the gaming's elite wasn’t easy.

276
00:18:32,862 --> 00:18:35,698
So Shaun came up with
his own little cheat code.

277
00:18:35,781 --> 00:18:37,575
[chuckles] I'm like, "Oh, my God,

278
00:18:37,658 --> 00:18:39,744
how am I going
to remember all this stuff?"

279
00:18:39,827 --> 00:18:43,622
Like, all the sword power-ups,
the triforce pieces, everything. 

280
00:18:46,334 --> 00:18:51,922
So, I took my awesome Body Glove
rubber, flexible sunglasses.

281
00:18:52,600 --> 00:18:53,883
And I cut out pieces of paper

282
00:18:53,966 --> 00:18:57,530
that fit behind the sunglass lenses
just perfect.

283
00:18:59,130 --> 00:19:02,580
And then with
my smallest handwriting possible,

284
00:19:02,141 --> 00:19:04,685
I wrote every heart place, 

285
00:19:04,769 --> 00:19:09,398
everything you could possibly think of,
was all in two little tiny shades.

286
00:19:11,525 --> 00:19:13,569
They put me in this little room, and...

287
00:19:13,652 --> 00:19:16,300
I just set my shades down on the table,
and...

288
00:19:16,614 --> 00:19:18,157
filled out my test.

289
00:19:18,240 --> 00:19:20,242
I passed, like 100 percent, too.

290
00:19:20,326 --> 00:19:21,535
[laughs]

291
00:19:21,619 --> 00:19:22,661
Go figure!

292
00:19:34,131 --> 00:19:35,257
Oh, hi there.

293
00:19:36,800 --> 00:19:39,970
Welcome to Nintendo, and congratulations
on passing the Game Counselors test.

294
00:19:40,540 --> 00:19:44,350
Now, you might think it's all about
playing games from sun up to sun down.

295
00:19:44,433 --> 00:19:46,102
And, yeah, that's part of it, 

296
00:19:46,185 --> 00:19:48,729
but there's a whole lot more to it
than just that.

297
00:19:54,652 --> 00:19:58,656
[Bloom] Four weeks of intensive training,
eight hours a day, five days a week.

298
00:19:59,730 --> 00:20:01,659
And it was awesome.
Like, every day I’m like,

299
00:20:02,243 --> 00:20:05,663
"Gonna go to work and make some money
playing games. Oh, darn."

300
00:20:07,998 --> 00:20:11,100
I had the fortune of training
under a trainer called Tom.

301
00:20:11,752 --> 00:20:14,422
He was the very first Game Play Counselor.

302
00:20:15,673 --> 00:20:18,717
He's this older guy with gray hair,
like a grandpa-type guy.

303
00:20:19,635 --> 00:20:21,429
He was a super nice guy...

304
00:20:21,512 --> 00:20:24,140
but then he would go,
"Everyone turn around to the table."

305
00:20:25,474 --> 00:20:26,559
And then he would just go...

306
00:20:26,976 --> 00:20:28,811
[yelling]

307
00:20:29,437 --> 00:20:30,729
"First heart container Zelda.

308
00:20:30,813 --> 00:20:32,731
Second! Fifth! Third!"

309
00:20:32,815 --> 00:20:36,277
And you'd just, you know,
and he was just, "Now!"

310
00:20:36,360 --> 00:20:37,361
[clicking fingers]

311
00:20:37,445 --> 00:20:39,822
So it was, it was, like,
just demanding of you.

312
00:20:39,905 --> 00:20:41,407
And then it also made you wonder, like,

313
00:20:41,490 --> 00:20:44,160
"Oh, my God, what is it
gonna be like on the phones?"

314
00:20:44,243 --> 00:20:47,788
Like, am I going to get chewed up
and spit out and go home crying? 

315
00:20:48,330 --> 00:20:49,874
You didn't know at that point.

316
00:20:55,254 --> 00:20:59,910
[narrator] The list of games Shaun would
have to master was only getting longer.

317
00:20:59,175 --> 00:21:03,220
And legions of eager players 
were consumed by one mission:

318
00:21:03,763 --> 00:21:06,557
finish the game and get more!

319
00:21:06,640 --> 00:21:10,478
There's more action.
Very exciting and challenging. 

320
00:21:10,561 --> 00:21:14,899
[boy] I like adventure games
where you're set out to do something

321
00:21:14,982 --> 00:21:17,401
and you have to complete your mission.

322
00:21:19,690 --> 00:21:21,322
[narrator]
All that success was thanks in part

323
00:21:21,405 --> 00:21:24,200
to the man who would become
the face of Nintendo.

324
00:21:24,742 --> 00:21:26,452
Well, yes, that would be Mario.

325
00:21:26,535 --> 00:21:28,913
But the creator behind the mustache...

326
00:21:29,955 --> 00:21:31,540
is Shigeru Miyamoto.

327
00:21:32,625 --> 00:21:34,752
-[Hansen] Mr. Miyamoto.
-Hi.

328
00:21:34,835 --> 00:21:37,713
-[man] Miyamoto.
-[Hansen] Miyamoto.

329
00:21:39,882 --> 00:21:45,221
Mr. Miyamoto is Nintendo's
legendary game designer 

330
00:21:45,304 --> 00:21:47,556
because he created Mario. 

331
00:21:48,766 --> 00:21:52,853
[narrator] Miyamoto's little hero started
off life as Jumpman in Donkey Kong,

332
00:21:53,646 --> 00:21:55,940
a blue collar dude trying to save a girl.

333
00:21:56,649 --> 00:22:01,700
He was charming, relatable,
and fun to play.

334
00:22:01,153 --> 00:22:04,406
[Tilden] From there, Miyamoto
developed Super Mario Brothers

335
00:22:04,490 --> 00:22:06,575
and the Legend of Zelda

336
00:22:06,659 --> 00:22:10,538
and put his mark on many other characters
and franchises.

337
00:22:11,163 --> 00:22:12,456
He really does...

338
00:22:13,400 --> 00:22:15,960
have that Spielberg-type touch. 

339
00:22:16,835 --> 00:22:21,715
He really can gauge
what's going to make something fun. 

340
00:22:23,592 --> 00:22:27,471
[narrator] Miyamoto's creations
are still being made into games today.

341
00:22:27,555 --> 00:22:29,139
But despite these successes,

342
00:22:29,223 --> 00:22:32,184
it could've gone down 
a very different way

343
00:22:32,768 --> 00:22:37,640
when Nintendo's flagship game 
Donkey Kong got hauled into court. 

344
00:22:40,317 --> 00:22:41,652
[man] I am not a gamer.

345
00:22:44,710 --> 00:22:47,241
It was always my ambition to be a lawyer.

346
00:22:48,909 --> 00:22:51,537
I think that people regard me

347
00:22:51,620 --> 00:22:56,458
as a very meticulous
and aggressive cross-examiner.

348
00:23:02,590 --> 00:23:07,303
In 1982, John Kirby was hired
to represent Nintendo

349
00:23:07,386 --> 00:23:10,598
in a lawsuit filed
by Universal City Studios.

350
00:23:11,432 --> 00:23:13,767
Universal alleged that Donkey Kong 

351
00:23:13,851 --> 00:23:17,855
was in violation
of their trademark in King Kong,

352
00:23:17,938 --> 00:23:21,108
and that Nintendo
should pony up for damages.

353
00:23:21,191 --> 00:23:23,319
[Kirby] Climbing the Empire State Building

354
00:23:23,402 --> 00:23:26,697
is certainly different than
climbing ramps and ladders.

355
00:23:28,324 --> 00:23:31,535
But there's a lot of similarity, too.

356
00:23:33,120 --> 00:23:38,500
Remember, at this time,  Nintendo
of America was a very small company.

357
00:23:39,251 --> 00:23:41,337
If they lost the case,

358
00:23:41,920 --> 00:23:44,298
there would've been
no Nintendo of America.

359
00:23:45,591 --> 00:23:47,301
The stakes were enormous.

360
00:23:51,764 --> 00:23:54,141
[narrator]
Kirby had his work cut out for him.

361
00:23:54,224 --> 00:23:58,200
So he and his team
started to research the case,

362
00:23:58,103 --> 00:24:01,940
which took them
6,000 miles across the globe.

363
00:24:12,618 --> 00:24:13,911
[Kirby] We went to Japan

364
00:24:14,578 --> 00:24:19,830
and spent time
interviewing people at Nintendo.

365
00:24:19,958 --> 00:24:23,253
We did research into
how King Kong was used. 

366
00:24:24,129 --> 00:24:26,799
What emerged was that Kong 

367
00:24:26,882 --> 00:24:30,678
had really become a synonym

368
00:24:30,761 --> 00:24:32,846
for a big gorilla.

369
00:24:35,599 --> 00:24:38,310
[narrator]
Ultimately, Kirby and his team found

370
00:24:38,394 --> 00:24:40,270
King Kong car washes,

371
00:24:40,354 --> 00:24:41,730
King Kong sandwiches,

372
00:24:42,231 --> 00:24:44,233
even a King Kong wrestler,

373
00:24:44,316 --> 00:24:46,694
but nothing resembling
trademark infringement.

374
00:24:47,820 --> 00:24:52,533
[Kirby] We became convinced
that Universal had no rights. 

375
00:24:53,450 --> 00:24:54,827
Even more significantly, 

376
00:24:54,910 --> 00:24:57,496
we became convinced
that they knew they had no rights. 

377
00:24:59,456 --> 00:25:02,420
[narrator]
After months of painstaking research,

378
00:25:02,126 --> 00:25:05,295
John Kirby and his team of lawyers
headed to court

379
00:25:05,879 --> 00:25:09,216
and all rose
for the Honorable Judge Sweet.

380
00:25:11,218 --> 00:25:14,930
[Kirby] I did actually have
the Donkey Kong machine in the courtroom.

381
00:25:15,639 --> 00:25:19,351
Judge Sweet
was a tremendously curious person.

382
00:25:20,310 --> 00:25:24,606
He said it was a most enjoyable day
in the courtroom.

383
00:25:25,240 --> 00:25:27,276
He said it was only marred by the fact

384
00:25:27,359 --> 00:25:31,290
that there were depositions and affidavits
that I had to look at.

385
00:25:33,310 --> 00:25:36,952
Our basic defense was
the property they claimed to own 

386
00:25:37,350 --> 00:25:40,622
had no confusion with anything
that Nintendo did

387
00:25:40,706 --> 00:25:44,376
and that Universal knew
that what they were doing was wrong.

388
00:25:45,419 --> 00:25:47,588
Judge Sweet got the point. 

389
00:25:48,505 --> 00:25:51,490
And then I knew that we'd won the case.

390
00:25:55,846 --> 00:25:58,348
[narrator]
And in case you were wondering, yes,

391
00:25:58,432 --> 00:26:02,728
there is a resemblance between 
this lovable pink Kirby and this one.

392
00:26:02,811 --> 00:26:05,522
-[laughs]
-[narrator] After the case was closed,

393
00:26:05,606 --> 00:26:08,525
Nintendo paid tribute
in the best way possible.

394
00:26:08,609 --> 00:26:11,612
Being a humorless lawyer, 

395
00:26:11,695 --> 00:26:14,364
I said, "Well, no one asked my permission.

396
00:26:14,448 --> 00:26:16,825
They didn't get a license from me.

397
00:26:16,909 --> 00:26:20,496
I think I'm probably
going to have to take some action."

398
00:26:26,710 --> 00:26:31,590
[narrator] Thanks to Kirby and his team, 
Nintendo had scored a major victory,

399
00:26:33,800 --> 00:26:34,259
and it paved the way

400
00:26:34,343 --> 00:26:39,970
for the Nintendo World Championship
1990 tour across America.

401
00:26:41,642 --> 00:26:44,603
Jeff had lost in his hometown
of Salt Lake City,

402
00:26:44,686 --> 00:26:48,650
but a summer draining double-A batteries
playing Tetris

403
00:26:48,148 --> 00:26:52,270
had leveled up his skills
and his parents noticed.

404
00:26:52,861 --> 00:26:55,720
[Hansen] My mom is very competitive.
[laughs]

405
00:26:55,155 --> 00:26:56,448
Really brags about her kids.

406
00:26:57,320 --> 00:26:59,368
She knew that
there was something special there.

407
00:26:59,827 --> 00:27:02,496
And so she and my dad,
you know, convinced each other

408
00:27:02,579 --> 00:27:05,290
that we were going to just give this
one more shot.

409
00:27:07,251 --> 00:27:09,837
[narrator] There was one last city
on the PowerFest tour

410
00:27:09,920 --> 00:27:13,900
and one last chance
to make it to the finals:

411
00:27:13,173 --> 00:27:17,940
Tampa, Florida, over 2,000 miles away.

412
00:27:17,177 --> 00:27:18,178
[screaming]

413
00:27:18,262 --> 00:27:21,932
[Hansen] I don't think that I
really grasped the whole picture

414
00:27:22,150 --> 00:27:25,644
and whether there was really any chance
that I could win the whole thing.

415
00:27:26,144 --> 00:27:29,815
[MC] Three, two, one, here we go! 

416
00:27:33,735 --> 00:27:37,865
[Hansen] The competition started,
and I put my whole heart and soul into it.

417
00:27:37,948 --> 00:27:39,199
[MC] Yes, Tetris!

418
00:27:40,325 --> 00:27:42,786
[Hansen] There were
a lot of people there who wanted to win.

419
00:27:42,870 --> 00:27:44,329
You know, this is your last shot.

420
00:27:45,800 --> 00:27:48,458
[MC] Ladies and gentlemen,
just look at those scores!

421
00:27:49,793 --> 00:27:53,880
[Hansen] If you don't make it in this,
then you're kind of out.

422
00:27:53,171 --> 00:27:55,966
And who knows
if Nintendo's ever going to do this again.

423
00:27:56,717 --> 00:28:00,512
[MC] If anything was any closer than this,
I have not yet seen it.

424
00:28:02,306 --> 00:28:05,392
[Hansen] I don't know how I was able
to keep my nerves straight.

425
00:28:05,475 --> 00:28:08,645
[MC] Running away now
with 3,900 points, Jeff Hansen!

426
00:28:08,729 --> 00:28:09,897
[cheering]

427
00:28:10,814 --> 00:28:13,191
[Hansen] And then, somehow,
I was able to win.

428
00:28:14,260 --> 00:28:15,986
[narrator] With a high score in Tampa,

429
00:28:16,690 --> 00:28:19,448
Jeff secured himself a coveted spot
in the finals

430
00:28:19,531 --> 00:28:23,410
where he would face off against
the top Nintendo players in his age group

431
00:28:23,493 --> 00:28:24,953
from across the country.

432
00:28:25,537 --> 00:28:28,498
There was only a week
after I won the Tampa competition, 

433
00:28:28,582 --> 00:28:32,502
before the actual final competition
in Hollywood at Universal Studios. 

434
00:28:32,586 --> 00:28:35,339
I really didn't have
a lot of time to practice.

435
00:28:38,842 --> 00:28:41,845
You literally want to get to Tetris
as fast as possible.

436
00:28:42,346 --> 00:28:45,849
The cartridge made you go
to Super Mario Brothers first,

437
00:28:45,933 --> 00:28:48,769
and you try to get 50 coins
just as quickly as you can.

438
00:28:49,478 --> 00:28:52,648
And there were some tricks that I learned
throughout the course of the competition

439
00:28:52,731 --> 00:28:54,566
that kind of helped speed things up.

440
00:28:54,650 --> 00:28:56,985
Like, dying at a certain part
in Super Mario Brothers

441
00:28:57,690 --> 00:28:58,487
to rack up tons of coins.

442
00:28:59,290 --> 00:29:01,406
The problem is
it's kind of tricky to do, right?

443
00:29:02,740 --> 00:29:04,743
But Tetris points were multiplied
by so much

444
00:29:04,826 --> 00:29:06,745
that if you didn't get to Tetris,

445
00:29:06,828 --> 00:29:09,915
you basically wouldn't
score very high at all. 

446
00:29:12,834 --> 00:29:15,254
And that's really what I focused on
for that entire week.

447
00:29:15,337 --> 00:29:17,464
Probably played, I don't know...

448
00:29:17,547 --> 00:29:20,467
uh, 60 or 70 hours of Tetris.
I have no idea.

449
00:29:20,550 --> 00:29:21,593
[laughs]

450
00:29:22,940 --> 00:29:23,971
Mario! Mario!

451
00:29:24,540 --> 00:29:25,847
-Mario!
-Mario!

452
00:29:25,931 --> 00:29:27,641
[chanting] Mario!

453
00:29:31,853 --> 00:29:33,438
[narrator] By the early 1990s,

454
00:29:33,522 --> 00:29:35,649
Nintendo had little competition

455
00:29:35,732 --> 00:29:38,151
and was dominating
the home console market.

456
00:29:39,653 --> 00:29:42,864
But not every game was a smash hit
like Mario.

457
00:29:42,948 --> 00:29:47,703
So Shaun had to be prepared to walk
clueless players through all of them.

458
00:29:49,413 --> 00:29:51,540
You'll be responsible
for helping our callers

459
00:29:51,623 --> 00:29:53,208
through some of the toughest of games. 

460
00:29:53,291 --> 00:29:56,860
Now, there are tons of Nintendo titles
out there,

461
00:29:56,169 --> 00:29:58,839
and you can't possibly be expected
to memorize them all. 

462
00:29:58,922 --> 00:30:01,842
So these will be invaluable. 

463
00:30:06,960 --> 00:30:08,515
We didn't get the games
before everyone else did,

464
00:30:08,598 --> 00:30:11,180
so we just had to plow through them
as quick as possible

465
00:30:11,101 --> 00:30:13,437
because calls started coming
as soon as games were released. 

466
00:30:14,813 --> 00:30:16,398
[narrator] Counselors were playing blind

467
00:30:16,481 --> 00:30:18,942
with no strategy guides
from game developers.

468
00:30:19,260 --> 00:30:21,278
So they had to get creative.

469
00:30:21,778 --> 00:30:25,320
The game play binders
were packed with tips and tricks

470
00:30:25,115 --> 00:30:27,117
that were made entirely by hand.

471
00:30:27,868 --> 00:30:30,954
Maps, locations of secret power ups,

472
00:30:31,538 --> 00:30:32,664
the works.

473
00:30:35,417 --> 00:30:36,960
[Bloom] Legacy of the Wizard, wow. 

474
00:30:37,440 --> 00:30:39,629
That was the game
that put the fear of God into you.

475
00:30:40,464 --> 00:30:42,215
It had, like, 64 rooms,

476
00:30:42,299 --> 00:30:45,218
and every room literally looks the same.

477
00:30:46,344 --> 00:30:49,556
The caller would give you clues like,
"There's gray blocks."

478
00:30:49,639 --> 00:30:52,684
Hmm, there's gray blocks
on every spot on this map.

479
00:30:52,768 --> 00:30:55,729
Or "I think
I’m in the bottom right hand area."

480
00:30:56,563 --> 00:30:58,857
"Okay, um, I'm going to transfer you."

481
00:30:58,940 --> 00:31:01,193
[laughs] Boop.

482
00:31:01,276 --> 00:31:02,444
Done with that.

483
00:31:07,199 --> 00:31:08,325
Oh, a call.

484
00:31:08,825 --> 00:31:12,204
When you get into a good groove
you could take up to 20 calls an hour.

485
00:31:12,287 --> 00:31:15,290
When you're ready, take a deep breath...
[inhales]

486
00:31:15,373 --> 00:31:16,917
...and hit that start button.

487
00:31:17,793 --> 00:31:20,796
Nintendo Game Play, this is Shaun,
How can I help you?

488
00:31:21,922 --> 00:31:23,423
Man, that first call, you're just like,

489
00:31:24,257 --> 00:31:26,301
[weakly] "Nintendo Game Play,
this is Shaun.

490
00:31:26,384 --> 00:31:29,721
I don't know if I can help you or not."
That's what I wanted to say.

491
00:31:31,932 --> 00:31:33,433
[narrator] As a Game Play Counselor,

492
00:31:33,517 --> 00:31:37,813
Shaun could take anywhere
from 50 to even 100 calls a day.

493
00:31:41,566 --> 00:31:44,194
[Bloom] It got harder and harder
to do the job

494
00:31:44,277 --> 00:31:46,154
because pretty soon it's just like,

495
00:31:46,238 --> 00:31:49,866
"Wow, I could take a call on like
2,000 different games right now."

496
00:31:50,534 --> 00:31:53,328
The phone lines were ringing off the hook
at Nintendo.

497
00:31:53,411 --> 00:31:56,810
Well, the final fortress
is kind of a magical maze.

498
00:31:56,164 --> 00:31:57,624
But if you couldn't get through,

499
00:31:57,707 --> 00:32:01,503
there was another way to pull back
the curtain on your favorite games.

500
00:32:02,379 --> 00:32:04,506
[announcer]
Deep within Nintendo headquarters,

501
00:32:04,589 --> 00:32:07,920
expert game counselors
answer your questions.

502
00:32:07,175 --> 00:32:09,428
Their source of information:
Nintendo Power. 

503
00:32:09,511 --> 00:32:11,138
Your direct connection to the pros...

504
00:32:11,221 --> 00:32:14,570
[narrator] The magazine was named
Nintendo Power,

505
00:32:14,141 --> 00:32:18,520
and it would go on to become a staple 
of the Nintendo diet in America.

506
00:32:20,210 --> 00:32:23,692
But what's the secret
to a video game magazine's success?

507
00:32:24,943 --> 00:32:27,988
To no surprise, Japan had the answer.

508
00:32:32,951 --> 00:32:36,580
[Tilden] The Japanese
really have a lot of print media.

509
00:32:37,330 --> 00:32:40,125
Everybody knows manga is huge there.

510
00:32:40,625 --> 00:32:42,836
But they also had a lot
of video game magazines. 

511
00:32:44,588 --> 00:32:49,634
They used the magazine
to tell a lot about how to play. 

512
00:32:51,344 --> 00:32:53,430
They featured maps...

513
00:32:54,306 --> 00:32:56,516
and tips and tricks 

514
00:32:56,600 --> 00:32:59,190
to try to help people
get through the games

515
00:32:59,102 --> 00:33:00,812
so that they would be satisfied 

516
00:33:00,896 --> 00:33:03,773
and always be happy
to buy another brand new game. 

517
00:33:05,233 --> 00:33:08,445
The President of Nintendo in the US 

518
00:33:08,528 --> 00:33:10,697
saw what was happening in Japan
and thought,

519
00:33:10,780 --> 00:33:13,700
"You know what?
I think we could make a magazine

520
00:33:13,783 --> 00:33:16,536
similar to the type
that they have in Japan."

521
00:33:19,873 --> 00:33:21,791
[narrator]
Gail paired up with Howard Phillips,

522
00:33:21,875 --> 00:33:24,461
the resident Game Play expert at Nintendo,

523
00:33:24,544 --> 00:33:26,755
to get the magazine off the ground.

524
00:33:27,589 --> 00:33:29,174
And when they landed in Japan,

525
00:33:29,966 --> 00:33:32,520
culture shock was inevitable.

526
00:33:33,845 --> 00:33:38,308
[Tilden] So being in Japan,
meeting with our Japanese co-publishers 

527
00:33:38,391 --> 00:33:40,894
and I would say once in a while

528
00:33:40,977 --> 00:33:43,438
the translator may have shed a tear or two

529
00:33:43,521 --> 00:33:47,984
in not wanting to express
what I was expressing.

530
00:33:49,527 --> 00:33:52,239
Part of the challenge
wasn't just coming up with the content,

531
00:33:52,322 --> 00:33:53,990
but even the look and feel. 

532
00:33:54,740 --> 00:33:58,662
In Japan, they have a quite different
sensibility about fonts, color. 

533
00:33:59,663 --> 00:34:04,334
So not only were you in Japan
in some hotel room and it's midnight, 

534
00:34:04,417 --> 00:34:07,879
everybody's smoking cigarettes
and trying to communicate,

535
00:34:08,421 --> 00:34:12,500
but the product isn't what I thought

536
00:34:12,133 --> 00:34:14,761
the US audience,
the North American audience, would like.

537
00:34:15,720 --> 00:34:18,598
I would want to change the font.
I would want to change the color scheme.

538
00:34:18,682 --> 00:34:20,976
I wouldn't like
what they picked for a callout

539
00:34:21,590 --> 00:34:23,687
and I felt like I wanted what I wanted.

540
00:34:23,770 --> 00:34:26,481
Like, I wanted it to be
what I thought was the right thing.

541
00:34:28,525 --> 00:34:31,528
Howard Phillips and I
did those first few trips together

542
00:34:31,611 --> 00:34:34,197
and he was trying to smooth things over.

543
00:34:34,281 --> 00:34:37,993
And so he said, "Don't worry,
she's just a Dragon Lady."

544
00:34:38,760 --> 00:34:40,287
And that was my reputation.

545
00:34:41,204 --> 00:34:46,626
Ultimately, the art director said he quit.
He didn't want to work with me.

546
00:34:46,710 --> 00:34:48,712
But I wanted what I wanted, so...

547
00:34:52,590 --> 00:34:55,100
[narrator]
Gail's persistence paid off big time

548
00:34:55,930 --> 00:34:58,540
and Nintendo's top brass
liked what they saw.

549
00:34:58,638 --> 00:35:01,850
With features like the Top 30
and Counselor's Corner,

550
00:35:01,933 --> 00:35:03,935
the magazine was nearing completion.

551
00:35:06,646 --> 00:35:10,400
Now all the team needed
was a cover that would pop.

552
00:35:10,483 --> 00:35:14,112
Nintendo's rising star, Mario,
was helping to push game sales.

553
00:35:14,529 --> 00:35:18,491
Maybe he could come through
on the magazine racks.

554
00:35:18,575 --> 00:35:21,328
[Tilden] First issue,
Super Mario 2 was on the cover

555
00:35:21,411 --> 00:35:25,832
and it's the big feature
with all the maps and all the tips.

556
00:35:26,416 --> 00:35:30,920
We came up with this idea to create
something that looked like claymation.

557
00:35:34,716 --> 00:35:38,219
Keep in mind that there was no such thing
as 3D Mario at the time. 

558
00:35:38,803 --> 00:35:44,434
The only image of Mario
that we had was a flat 2D image.

559
00:35:44,517 --> 00:35:47,520
So to represent Mario in that way

560
00:35:47,604 --> 00:35:50,982
was really quite fresh,
and it was very exciting.

561
00:35:51,566 --> 00:35:54,944
It was a chance to peek past the pixels
of what could be,

562
00:35:55,280 --> 00:35:58,865
and tease the whimsical secrets
that were held inside.

563
00:36:01,659 --> 00:36:02,494
[clears throat]

564
00:36:04,496 --> 00:36:06,414
"It all started late one night 

565
00:36:06,498 --> 00:36:10,168
when our hero, Mario,
had a very strange dream.

566
00:36:18,385 --> 00:36:19,511
In his dream,

567
00:36:19,594 --> 00:36:22,847
he climbed up a long winding stairway
leading to a door.

568
00:36:24,933 --> 00:36:26,518
When he opened the door,

569
00:36:26,601 --> 00:36:29,854
he saw a world unlike anything
he'd ever seen before.

570
00:36:31,439 --> 00:36:33,983
As he peered into this wondrous world,

571
00:36:34,670 --> 00:36:38,363
he suddenly heard someone say,
in a faint and distant voice,

572
00:36:38,446 --> 00:36:40,365
'We've been waiting for you, Mario.

573
00:36:40,448 --> 00:36:43,340
We want you and your friends to fight 

574
00:36:43,118 --> 00:36:47,205
and bring peace back
to the world of dreams.'"

575
00:36:50,458 --> 00:36:55,880
One of the most important things
in the magazine was the maps. 

576
00:36:55,839 --> 00:36:58,508
You would be able
to just look directly at the game

577
00:36:58,591 --> 00:37:00,802
and then look at this map 

578
00:37:00,885 --> 00:37:04,305
and really just
navigate through all the levels

579
00:37:04,389 --> 00:37:06,307
and hopefully get to the end.

580
00:37:08,309 --> 00:37:12,188
There's callouts that show
where he should pluck a radish

581
00:37:12,272 --> 00:37:14,566
or something that shows
where he should be jumping up

582
00:37:14,649 --> 00:37:16,359
and hitting the POW box.

583
00:37:17,193 --> 00:37:19,446
You can see all that on the layout.

584
00:37:21,156 --> 00:37:26,286
It really was a major media
for the industry

585
00:37:26,369 --> 00:37:29,289
and the industry at the time
was really the NES.

586
00:37:31,624 --> 00:37:35,300
The first issue is the issue
with the largest circulation.

587
00:37:35,860 --> 00:37:39,700
It was around 3.2 million copies
that we sent out.

588
00:37:39,507 --> 00:37:41,551
So, you know,
if you're trying to eBay that one,

589
00:37:41,968 --> 00:37:43,136
everybody has it.

590
00:37:43,887 --> 00:37:46,306
[MC] Traveling coast to coast
across the country.

591
00:37:46,389 --> 00:37:50,143
From Seattle to Miami,
New York to Los Angeles. 

592
00:37:50,226 --> 00:37:54,230
Searching for the best in the business,
the top guns of Nintendo.

593
00:37:54,314 --> 00:37:57,775
[narrator] After a nationwide tour,
thousands of screaming kids

594
00:37:57,859 --> 00:38:02,447
and more than a few stressed parents,
it was time for the final competition

595
00:38:02,530 --> 00:38:05,575
and the crowning of a Nintendo champion.

596
00:38:06,284 --> 00:38:07,952
[MC] Whoo! Yeah, are you ready?

597
00:38:08,360 --> 00:38:10,622
Whoo! Thank you,
I don't get this at home. 

598
00:38:11,122 --> 00:38:13,625
Welcome to Universal Studios Hollywood. 

599
00:38:13,708 --> 00:38:19,172
This is the unprecedented
1990 Nintendo World Championships.

600
00:38:19,255 --> 00:38:20,632
[cheering] 

601
00:38:20,715 --> 00:38:22,258
[man] Yay, Jeff!

602
00:38:22,342 --> 00:38:24,594
[Hansen] The competition in California
was pretty intense.

603
00:38:24,677 --> 00:38:26,930
I mean,
Nintendo really tried to soup it up.

604
00:38:27,130 --> 00:38:28,556
-[cheering]
-[MC] The Champions…

605
00:38:28,640 --> 00:38:30,975
[Hansen] There were lasers
and there was smoke.

606
00:38:31,590 --> 00:38:34,437
And they had a DJ from MTV
doing all the music.

607
00:38:34,521 --> 00:38:37,440
There was, you know, Mario, Luigi.

608
00:38:37,524 --> 00:38:40,276
I mean, it's just like, you know,
a Nintendo kid's dream.

609
00:38:40,360 --> 00:38:42,946
[cheering and applause]

610
00:38:44,113 --> 00:38:46,199
[woman] All right, Jeff!

611
00:38:49,827 --> 00:38:51,996
[narrator]
Ten-year-old Jeff entered the ring.

612
00:38:53,540 --> 00:38:55,291
And if he was going to win,

613
00:38:56,420 --> 00:38:59,450
then he couldn't hold back.

614
00:39:01,256 --> 00:39:02,882
[dramatic music playing]

615
00:39:02,966 --> 00:39:06,386
[MC] Ladies and gentlemen, this is it. 

616
00:39:06,886 --> 00:39:12,580
The final round
of the 1990 Nintendo World Championship.

617
00:39:14,180 --> 00:39:15,436
[cheering]

618
00:39:18,314 --> 00:39:19,941
[Hansen] It was totally intense.

619
00:39:20,775 --> 00:39:23,319
Before the game, my hands turned cold.

620
00:39:25,947 --> 00:39:28,575
You have to make sure
that you don't mess up,

621
00:39:28,658 --> 00:39:31,369
don't get distracted
in any way from anybody else

622
00:39:31,452 --> 00:39:32,745
or anything else that's going on.

623
00:39:34,664 --> 00:39:39,430
[MC] Five, four, three, two, one...

624
00:39:39,961 --> 00:39:41,588
And then it happens.

625
00:39:43,881 --> 00:39:47,100
[MC] One of these gentlemen will walk away
as the World's Champion.

626
00:39:48,177 --> 00:39:50,805
[Hansen] I don't know
how I was able to tune out

627
00:39:50,889 --> 00:39:53,182
all the lasers and all the smoke
and all the music.

628
00:39:54,809 --> 00:39:56,936
[MC] Here it comes, Tetris!

629
00:39:57,200 --> 00:39:59,188
-Yeah!
-[woman screams]

630
00:40:00,481 --> 00:40:01,774
[Hansen] Trying to tune out my mom

631
00:40:01,858 --> 00:40:03,693
because she's cheering
at the top of her lungs. 

632
00:40:03,776 --> 00:40:05,778
[woman] All right, Jeff, you can do it!

633
00:40:07,363 --> 00:40:11,340
[MC] Jeff Hansen looking for the top two.
Here it comes, Tetris!

634
00:40:11,743 --> 00:40:13,911
[Jeff] But somehow I was able to focus.

635
00:40:13,995 --> 00:40:18,541
[MC] Out of the top, he takes it back.
18,000, Jeff Hansen, time ticking away.

636
00:40:20,627 --> 00:40:25,256
Three, two, one. That is time. 

637
00:40:25,673 --> 00:40:26,591
Whoo!

638
00:40:28,343 --> 00:40:30,553
Gentlemen, come on up here,
every one of you. 

639
00:40:30,637 --> 00:40:32,138
Families, come on up here. 

640
00:40:33,556 --> 00:40:36,392
I didn't think a score like this
was going to take it home tonight.

641
00:40:36,851 --> 00:40:40,688
Two million
nine thousand nine hundred and fifty,

642
00:40:40,772 --> 00:40:44,400
you are looking at the best in the world,

643
00:40:44,484 --> 00:40:46,819
Mr. Jeff Hansen!

644
00:40:46,903 --> 00:40:50,990
[fanfare]

645
00:40:51,740 --> 00:40:53,701
[cheering]

646
00:40:56,496 --> 00:40:59,832
[Hansen] My parents were
totally supportive. Loved every moment.

647
00:41:00,750 --> 00:41:03,544
For my mom,
winning the whole competition reinforced,

648
00:41:03,628 --> 00:41:05,463
in her mind, that I was the best.

649
00:41:05,546 --> 00:41:09,342
She always knew I was the best,
but there wasn't really any proof of that.

650
00:41:10,134 --> 00:41:12,110
She wanted to make sure
the whole world knew

651
00:41:12,950 --> 00:41:14,970
that I was the Nintendo World Champion.

652
00:41:14,180 --> 00:41:15,181
[laughs]

653
00:41:17,580 --> 00:41:18,685
[narrator]
The Nintendo Entertainment System

654
00:41:18,768 --> 00:41:22,210
would go on to sell over 61 million units

655
00:41:22,105 --> 00:41:25,191
before walking off into an 8-bit sunset.

656
00:41:25,274 --> 00:41:29,821
But more valuable than statistics 
were the memories it left behind.

657
00:41:30,238 --> 00:41:34,200
The anticipation of a magazine 
waiting in your mailbox every month.

658
00:41:34,617 --> 00:41:39,330
An explosive competition 
that rivaled the most bombastic band tour.

659
00:41:39,414 --> 00:41:41,541
And, of course, the games.

660
00:41:43,292 --> 00:41:45,169
Countless hours of gameplay,

661
00:41:46,295 --> 00:41:50,490
the feeling
of triumph, frustration, and wonder.

662
00:41:50,633 --> 00:41:52,760
Nintendo had cracked the fun code

663
00:41:52,844 --> 00:41:56,472
on playing a character
in an imaginary world.

664
00:41:57,223 --> 00:41:59,934
But what if instead
of simply controlling a character,

665
00:42:00,351 --> 00:42:02,103
you could become one?

666
00:42:02,186 --> 00:42:08,670
Where reality and fantasy intersect 
lies the world of the role player.

